Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My new H.P. All in one when forwarding to my Ipad has a

Customer Question
My new H.P. All...

My new H.P. All in one when forwarding to my Ipad has a panel appear which says my account is out of date ? (It;s 12 months old) John

Technician's Assistant: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Where;s the sleep button

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
11/28/2017
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,835
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Are you trying to email something?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

It looks like you are not there. We can schedule another time.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Mac Question
Customer reply replied 7 months ago
Apple has no idea what’s causing this. I have techs coming from a.w.a sent by h.p thanks john
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

If you'd like me to fix the issue remotely on your computer right now, please let me know.

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My IPad has been disabled for several months, I have not
My IPad has been disabled for several months, I have not been able get this fixed due to medical and medication. My husband and I did go through the information on how to unlock it. We were able to ch… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
The apple id and password I use on my iPhone and IMac will
The apple id and password ***** use on my iPhone and IMac will not work on my IPad all of a sudden. I can't get pass the activation lock on the IPad using the apple id and password ***** I use on my I… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need help putting my music in fourscore. I have a new
I purchased my new one in July. I don't know how to move the music scores from an email. Download to fourscore. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Ican log in to my account, I have a Ipad I pad and on that
I have a Ipad I pad and on that one it say to edit my bank account which I have done 3 time with two different account, also my main computer which was fine, now says to enter my pass word which ihave forgotten and when I put in the temporoey code it says it is invalid … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
I bought a new iPad while in the USA last month. However I
I bought a new iPad while in the USA last month. However I didn't have the password ***** to set it up. I tried this morning to set it up but cannot unlock it. I think I set up a fingerprint password … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
ITunes doesn't recognize my Apple ID, About 2 months ago, I
I can't....every time I try to enter my password, the wrong Apple ID shows up … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
A proper restart has no effect on my ipad which was blank
A proper restart has no effect on my ipad which was blank this morning after being in charge overnight. Any other tricks that might restart it please? All content is backed up via icloud in a worst ca… read more
Mr.Med
Mr.Med
1,192 satisfied customers
Like a thousand people it seems, I tried to update my iPad
Like a thousand people it seems, I tried to update my iPad 2 to 9.3.1. Everything seemed to work EXCEPT I got no service...was not able to connect to your administrative servers. Took to the internet … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I upgraded my IPad this morning, now I can't open the IPad.
I upgraded my IPad this morning, now I can't open the IPad. I have reset my pass word several times and when I am asked my date of birth again which I have entered several times I get an error that it… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an iPad 4s and today it is not charging properly. I
I have an iPad 4s and today it is not charging properly. I only get the apple on the screen and can't get anything else up. ???? I don't want to loose all me data. Any suggestions?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
When attempting to open a page from home, the selected link
When attempting to open a page from home, the selected link begins to connect and maybe the page comes up, but it reverts to home without any intervention on my part. This happens over and over. This … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi Dustin, I have just upgraded to yosemite and am running
Hi Dustin, I have just upgraded to yosemite and am running iOS 8.1 on both iPad and iPhone. the problem i am having dates prior to any of these upgrades though and relates to emails to my MobileMe acc… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My IPAD 2 will not come out of DFU MODE... I followed steps
My IPAD 2 will not come out of DFU MODE... I followed steps with holding the power and home together until the apple logo appears. Releasing home button brings me back to the DFU picture.. What to do?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
"iPad software update server could not be contacted" message
Trying to restore ipad and after I connect to itunes it says "ipad software update server could not be contacted". Not sure what the next step is. Can someone help?… read more
Cris
Cris
60 satisfied customers
I purchased a new iPad 2 to replace my older iPad. However,
I purchased a new iPad 2 to replace my older iPad. However, I cannot get my computer to recognize the new iPad 2. Thoughts?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I updated iTunes software as it prompted. I then connected
I updated iTunes software as it prompted. I then connected my iPad (1) and it prompted new version of software which I clicked OK. It did the software, then said backing up iPad, then said refreshing … read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
I have recently purchased an iPad2. Today when I went to use
I have recently purchased an iPad2. Today when I went to use it the following appears on my screen "Cannot Verify Server Identity Gmail can't verify the identity of "www.google.com" Would you like to … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
i just had my ipad go black. it had power (abt 40%). now,
i just had my ipad go black. it had power (abt 40%). now, i have tried charging it, and the screen is still black. i have tried turning on/off. no luck. what to do?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x