Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPod is disabled. Can you help me. I am not sure. at

Customer Question
My iPod is disabled...

My iPod is disabled. Can you help me

Technician's Assistant: How old is your iPod?

I am not sure. at least 4 years old. it was my wife's

Technician's Assistant: What have you tried so far with your iPod?

I connected it my laptop and tried using iTunes

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

My wife gave it to me and I started setting it up to use it. but I forgot my password ***** tried too many times

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
11/27/2017
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,635
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

Is it asking for a passcode OR is it the password ***** your Apple ID you have forgotten?

Ask Your Own Mac Question
Customer reply replied 7 months ago
it is the passcode to the iPod
Customer reply replied 7 months ago
are you there?
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

Thanks.

The following procedure is a special device firmware update mode. It will erase your Apple device, remove any passcodes, and then re-sync user data once it is done (provided you have a backup of some kind).

Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > “App Store” ( or Software Update for older OS X releases) > "Check now" to get the latest version for their system in most cases.)

-> Open iTunes on your computer and connect the Apple device directly to it

-> Turn off the Apple device (press the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device completely shuts off).

-> Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

-> Release the sleep/wake button but CONTINUE to hold the home button, until...

-> iTunes should alert you it’s detected a device in recovery mode, click OK and continue along for the restore.

Note: it may ask whether you wish to restore a backup from iTunes or from iCloud. You should use which ever has the latest backup of your personal data.

If it doesn’t work the 1st time, start from the beginning and try again. If iTunes *still* doesn't recognize the device, plug it into a DIFFERENT USB port and try once more.

If you receive misc errors when attempting to install/uninstall or sync after installation, try temporarily disabling any anti-virus or firewall software you may be running.

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,635
3,635 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,635 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Locked up. I pad 4. It was not used for 10 months, i forgot
it was not used for 10 months , i forgot the password ***** now it is disabled … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My son forgot his code, tried too many times, now it is
my son forgot his code, tried too many times, now it is locked and disabled and I cannot figure out how to reset it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Locked out because of too many log ins and it will not
Locked out because of too many log ins and it will not connect to I tunes … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My grandson gave me the IPod 2. I have the I'd but can't
My grandson gave me the IPod 2. I have the I'd but can't remember the password. I am unable to get touchwith him and I don't know what to do. I can't use my tablet. Please help me. … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
My ipod will not open up. I forgot my password. Less than a
I have tried several passwords that I have used in the past … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My Ipod is disabled. howdo I reactivate it? About 3 years, I
Hi, My Ipod is disabled. howdo I reactivate it? JA: How old is your iPod? Customer: About 3 years, I think. Maybe 4. JA: What have you tried so far with your iPod? Customer: It's not allowing me to do… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have just purchased a new ipod touch. I have an itunes
I have just purchased a new ipod touch. I have an itunes account that I have reaccesed after not using it for a long time. I am getting terribly confused between my apple id, ipod id, itunes id. every… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Locked out of I pod after son punched in wrong codes. It's
Locked out of I pod after son punched in wrong codes. It's about 4 or5 years old but was used daily hooked up in my car for all the music. Anyway, can i get back in or what....… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Hi my daughter put a password ***** her ipod and she forgot it.
Hi my daughter put a password ***** her ipod and she forgot it. Now her ipod will not even allow me to slide the bar over.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My Ipod Nano seems to have stalled. What can I do? I am also
My Ipod Nano seems to have stalled. What can I do? I am also very frustrated with the new Itunes setup because it doesn't seem to sinc with my Ipod. Please help!!… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an ipod touch that my husband was given from work 3
I have an ipod touch that my husband was given from work 3 years ago. He forgot the password XXXXX my teenager has tried to unlock it so many times that it says to try again in like 2 million times. H… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a 3rd Gen Ipod touch that is in the "ipod is diabled,
I have a 3rd Gen Ipod touch that is in the "ipod is diabled, connect to itunes" mode. My four year old tried to guess the password XXXXX many times and the machine disabled itself. I have tried to res… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
My granddaught has a ipod touch and has locked it up. On the
My granddaught has a ipod touch and has locked it up. On the page it states: IPod is disabled connect to iTunes. Can;t get if unlock?/ C… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,635 satisfied customers
Ky son out a password XXXXX iPod now its disabled and he forgot
Ky son out a password XXXXX iPod now it's disabled and he forgot the password XXXXX what to do and nothing seems to work. What can I do. It is still saying iPod disabled connectbto iTunes but iTunes i… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
my wifes iPod nano 6th gen will not connect to itunes, tried
my wife's iPod nano 6th gen will not connect to itunes, tried everything. I just get a dialogue box asking for action to take, view files, view as slide show and download pictures ect. Can you help? t… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I forgot the password on my Ipod touch the password that was
I forgot the password XXXXX my Ipod touch the password XXXXX was just given to me has to many caracteres. The password XXXXX Ipod touch is only 4 caracteres and I can remember the password XXXXX set u… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
iTunes - I have music all over the place on different computers
iTunes - I have music all over the place on different computers etc. Some are songs from old cds and some I purchased thru iTunes. Now some computers, I get the error message that too many computers a… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an ipod classic, 80gb that I pur. 2 years ago. I gave
I have an ipod classic, 80gb that I pur. 2 years ago. I gave my wife an ipod nano for Xmas. After setting her nano up on our imac and downloading songs, my classic no longer shows up under devices on … read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x