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My iPhone 8+ is locked and will not connect to iTunes. I…

Customer Question
My iPhone 8+ is...

My iPhone 8+ is locked and will not connect to iTunes

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed my password ***** and then forgot it. I changed my Apple password ***** as well, and my Apple ID was locked. I spoke with tech support earlier today and was able to sign in to iTunes just now.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, how do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, I just want to get my phone back to working, and I need iTunes to do that

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
11/27/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,352
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

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