Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I tried to change my password and what I thought I changed…

Customer Question
I tried to change...

I tried to change my password ***** what I thought I changed it to doesn’t work. I need a new password.

Technician's Assistant: When did you last change your password ***** Apple ID?

Last Wednesday I think.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I didn’t know they had one. I am talking about being locked out of my iMaC.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
11/27/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

It sounds like you are unable to login to the apple account and it is asking for Apple username and password. Your Apple ID is normally your email address and we can reset the password. Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Does not recognize thumbprint on I Phone. Wants passcode
Does not recognize thumbprint on I Phone. Wants passcode which I don't know. Didn't know had passcode … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
My my brother gave my 80 year old mother his old iPad. He
my my brother gave my 80 year old mother his old iPad. He put no password ***** it because she tends to forget what it is. While at my home my 7 year old granddaughter put a password ***** it but we d… read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I can not get my password to work, I can't change my
I can not get my password ***** work, I can't change my password, just keep getting messages about too many tries … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
My apple icloud is working on my ipad but it doesn't work on
My apple icloud is working on my ipad but it doesn't work on my cell phone. … read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
Locked out of my iPad mini. I didn't set a password my kids
Locked out of my iPad mini . I didn't set a password ***** kids set one and is 4yfs old and doesn't remember … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My I pad suddenly is locked I don't know how this happened
My I pad suddenly is locked I don't know how this happened it was fine yesterday morning but last night it was locked. It says to use the Apple ID and password ***** was used to setup the iPad but whe… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I bought a new iPad and transferred everything over to the
I bought a new iPad and transferred everything over to the new one. Now I would like to set up the old one for my sister in law. But I am having trouble remembering the Apple ID password … read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
I already explained this and gave my credit card info but
I already explained this and gave my credit card info but didn't get an answer. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Attempting to change ID and Password. Got notification that
Attempting to change ID and Password. Got notification that ID and phone were being used this am, which was not the case. Have set up new ID and password ***** on verification request didn't get 6 num… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My Apple ID is not being accepted. Can not login. Tried to
My Apple ID is not being accepted. Can not login. Tried to change it but doesn't recognize me. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I download the new High Sierra 10.3.2 on Wednesday. I tried
Hello, I download the new High Sierra 10.3.2 on Wednesday. I tried to open my user account with the correct password ***** it would not open. Said I had to change my password ***** Apple ID. I did tha… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Not able to access my iMac running macos high sierra I
Not able to access my iMac running macos high sierra I trired the cmd r to restore to factory settings tried Time Machine backup but it doesn't access the backups tried installation of macOS High Sier… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
We just tried to do s change password thing with apple smdci
We just tried to do s change password ***** with apple smdci tried the few I remember but after getting off phone it dawn on me that I had I think align all my passwords as 1 only and we didn't try th… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm trying to set up my new iPad mini and thought I was all
I'm trying to set up my new iPad mini and thought I was all set. However, I can't sign in now because I apparently am using the wrong “passcode”. I've been locked out for 1 minute! 5 minutes, and now … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My sister cannot remember ANY passwords. She just upgraded
My sister cannot remember ANY passwords. She just upgraded to iOS. Now she can't get into anything. I've tried all possible passwords and I have now locked her completely for eight hours. Can you get … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Bought activation locked phone by accident on eBay. Seller
Bought activation locked phone by accident on eBay. Seller is original owner and clams he has opened a new case with Apple to try again to get phone unlocked. He says his iTunes acct got hacked and th… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I'm trying to reset my apple password. Months ago. No I
No I didn't. How do I get there? I am locked out of my IPad. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I have a feeling about this question but I gotta try anyway.
I have a feeling about this question but I gotta try anyway. Is there by some small miracle away of “locking” an Album so that when I crop the photos in the Album, it wont change the original in Event… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x