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Trying to install High Sierra and cannot get past my sign…

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Trying to install High...

Trying to install High Sierra and cannot get past my sign in. Put my Pass word in and it just keeps spooling. I cannot go further.

Technician's Assistant: When did you last change your password ***** Apple ID?

10/12/17

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know how to do this.

Submitted: 7 months ago.Category: Mac
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Answered in 26 minutes by:
11/27/2017
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
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Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

For clarity; Can you provide further details please? Where are you trying to sign-in at? ...and what do you mean by "spooling"?

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