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I'm trying to reset my Apple ID password. I get the code on…

Customer Question
I'm trying to reset...

I'm trying to reset my Apple ID password. I get the code on text message and then it wants me to give the exp date and security code for the C. Cd on file. That C Cds is no longer active. It was hacked and I hd it replaced. When I entered the data from the original card ending in 7505, it said not valid. What is my other option.

Technician's Assistant: When did you last change your password ***** Apple ID?

About 6 most ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I access that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No. Just need to change Apple ID

Submitted: 7 months ago.Category: Mac
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Answered in 43 minutes by:
11/27/2017
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 7 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,113
Experience: Working and Troubleshooting in MAC.
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Unfortunately, without the correct credit card information, you cannot reset the password ***** as the credit card is not active, you have to contact Apple customer support for updating your credit card information, you can use the link below for a call back from them and when they call you ask them to update the credit card information.

https://getsupport.apple.com/?caller=kb&PRKEYS=PF23

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