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My google chrome will not open. Opening. MacBook Pro high…

Customer Question
My google chrome will...

My google chrome will not open

Technician's Assistant: What are you having trouble accessing or opening?

Opening

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

MacBook Pro high sierra

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Well i generally use safari so i don't even know...but i am starting to use google play on my tv and i have error codes on that and realized i can't even open chrome on my computer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so how much will the whole thing cost?

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
11/27/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago

Are you getting any error/message when trying to open Chrome, or does it simply not open now?

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Customer reply replied 4 months ago
google chrome quit unexpectedly\
Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago

It looks like your remote assistance request did not go through for some reason. Could you please get any payment hold cleared up with your bank and then update your payment info on this page?

We will then go ahead with a secure remote session. Thank you,

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Customer reply replied 4 months ago
i don't know what to say...it is as updated as it can get
Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago

No issues, let's get started with a free remote session instead. Please open up the following link on your computer:

www.fastsupport.com/284057977
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,675
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

I have been asked to provide you with remote assistance.

Click here: https://download.teamviewer.com/download/TeamViewerQS.dmg

The file will download automatically

Run the program and let me know the ID/PASSWORD ***** the program

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Customer reply replied 4 months ago
I got it to open, but the whole reason it was an issue is because I have a new Sony Smart TV that isn't opening google play apps and still isnt....
Mac Support Specialist: Josh, Mac Support replied 4 months ago

What did you open?

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Customer reply replied 4 months ago
It won't open any movies from google play app, CBSallAccess or Smithsonian (the only ones I have checked so far that don't work)...it gives me an error message.Apps like netflix and amazon work fine.
Mac Support Specialist: Josh, Mac Support replied 4 months ago

The computer or TV?

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Customer reply replied 4 months ago
The apps on the Bravia Sony TV.
Mac Support Specialist: Josh, Mac Support replied 4 months ago

The initial issue appeared to be your computer and now you are referencing your TV -- Which one is the issue?

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Customer reply replied 4 months ago
Ok, so... the initial issue I asked you guys about was in reference to opening google chrome on my computer, and the reason I was trying to do that was because I couldn't open some live streaming apps on my TV (when I tried to figure out this problem i found some troubleshooting ideas that said I should clear cookies/cache in my google chrome). Anyway, I finally figured out how to open google chrome by myself on my computer and cleared cookies/caches, but the whole problem that got me to ask you guys for help was never solved, which was the fact I can't open these apps on the smart TV - still can't. So, I am not sure if you guys can help me at this point.
Mac Support Specialist: Josh, Mac Support replied 4 months ago

Yes, this question is posted in the computer category due to the computer issue.

If you have an issue with your TV, please post a question in the TV category.

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Customer reply replied 4 months ago
ok
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Thank you
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Mike
Mike, Mac Medic
Category: Mac
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