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I downloaded the app onto mu IPad and it keep. It asked for…

Customer Question
Hi, I downloaded the...

Hi, I downloaded the app onto mu IPad and it keep

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Yes

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

It asked for my e-mail and password ***** if I did not set up yet, I don’t have a password ***** keeps telling wrong password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Mac
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Answered in 11 minutes by:
11/27/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,125
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which app you downloaded and installed?

Please let me know

Thank you

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Customer reply replied 7 months ago
I downloaded the iOS to my IPad but did not plug in the unit yet to my car. When I go in to the app, it ask me to put my e-mail and password ***** if I did not set up my password, I cannot get in to the app
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Can you tell me please which app you downloaded and installed?

Please let me know

Thank you

Ask Your Own Mac Question
Customer reply replied 7 months ago
Why do I need to pay for your answers??
Customer reply replied 7 months ago
All I need to know how to sign in to my account. If I cannot sign in, I cannot use the unit
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

I am asking you please

Can you tell me please which app you downloaded and installed?

Please let me know

Thank you

Ask Your Own Mac Question
Customer reply replied 7 months ago
I sent you the answer above. IOS for my IPad
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

That is for the operating system, not an actual app.

Are you saying you are trying to update your iPad?

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Customer reply replied 7 months ago
The app is FIXD
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

And you get asked for the password ***** you press on the app to download it?

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