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Screen locked on ipad with a panic debugger message. Will…

Customer Question
Screen locked on ipad...

Screen locked on ipad with a panic debugger message. Will not shut off or hard restart

Technician's Assistant: When did you last change your password ***** Apple ID?

No

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. how do myou do that?

Submitted: 7 months ago.Category: Mac
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Answered in 12 minutes by:
11/27/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 7 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Do you have the issue after the forced restart?

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Customer reply replied 7 months ago
Force restart did not happen. Apple logo is covered by the panic messages
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Did you hold down the two keys for around 30 seconds? It will force it into a restart.

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Customer reply replied 7 months ago
please remove the charge from my credit card then
Mac Support Specialist: JJesus Perez Gonzale,
 replied 7 months ago
JJesus Perez Gonzale
Category: Mac
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

I will make note that you want a refund. Thank you, ***** ***** your experience.

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Mac Support Specialist: JJesus Perez Gonzale,
 replied 7 months ago
I opogize for the inconvenience, I am glad to continue to assist you. Please let me know if you would like further help.
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