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I did the most recent update to iOS. My passcode was 4

Customer Question
I did the most...

I did the most recent update to iOS. My passcode was 4 numbers, after a restarting it - it's now asking for a 6 number passcode

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't think I've ever changed it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Once I connect my phone to the computer, it is asking for a passcode. I cant get past that screen

Submitted: 8 months ago.Category: Mac
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Answered in 1 minute by:
11/27/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

It will always show up to 6 digits as it can accept a passcode between 4-6 digits.

If you enter your normal passcode in, what then happens?

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Customer reply replied 8 months ago
Nothing. It just waits for me to enter the additional 2 digits
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

ok.. can you hold the home and power buttons on the iPhone until you see the apple logo then release.

Let the phone restart and tell me if you can then unlock it please

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Customer reply replied 8 months ago
No - I do not want to remotely account
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

ok.. can you hold the home and power buttons on the iPhone until you see the apple logo then release.

Let the phone restart and tell me if you can then unlock it please

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