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Somehow I have no music on my iPhone. I have been trying to…

Customer Question
Somehow I have no...

Somehow I have no music on my iPhone. I have been trying to download some tunes from my MacBook Air but have not had success.

Technician's Assistant: What Operating System (OS) are you running on your MacBook Air? What about your iPhone?

11.0.1 on the MacBook ... but don't know the iPhone.

Technician's Assistant: What troubleshooting have you tried with your MacBook Air?

I've tried some of the online suggestions but nothing's working. There's also a lock icon next to my iPhone icon. I'm assuming this might be part of the problem.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don't think so.

Submitted: 8 months ago.Category: Mac
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Answered in 6 minutes by:
11/26/2017
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Can I offer you remote support so I can look into your issue and resolve it. We can chat from your Mac and you can see everything I am doing.

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Mike
Mike, Mac Medic
Category: Mac
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