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I have 2 - my old phone and my husband's new phone. My

Customer Question
I have 2 -...

I have 2 - my old phone and my husband's new phone. My husband recently passed away and I am trying to get my contacts into his phone and I am locked out of apple ID

Technician's Assistant: When did you last change your password ***** Apple ID?

It's been a long time

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes it says I am locked out

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I went to verizon store for help & they just screwed me up more :(

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
11/26/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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