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My dvr website plug in is being blocked. I go to safari

Customer Question
My dvr website plug...

My dvr website plug in is being blocked. I go to safari preferences-security and the plugin option is not on the drop down options. in the past i have always been able to use this option to enable the plugin download, but my option box ends with "block pop ups"

Technician's Assistant: When did you last update Safari?

October

Technician's Assistant: What have you tried so far with your Safari?

Everything i can think of. without the option that used to be in the drop down box and which is still illustrated as the fix, i can not open the plugin

Submitted: 8 months ago.Category: Mac
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Answered in 7 minutes by:
11/26/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
this is the first time the drop down menu from safari-preferences-securty did not include the plugin management option
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Are you on MAC or Windows?

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Customer reply replied 8 months ago
no i don't want remote control
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK

Are you on MAC or Windows?

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Customer reply replied 8 months ago
Mac
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Sounds like flash.

Can you try Chrome?

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Customer reply replied 8 months ago
ok i will try that
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK let me know, Google Chrome will block it also but its much easier to release. I will go through it with you.

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Customer reply replied 8 months ago
sorry had to download it
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

That's OK

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Customer reply replied 8 months ago
ok, i downloaded google chrome and attempted to open automat.com and received the same error message "click icon to load and install WebkitPlugin."
Customer reply replied 8 months ago
autonat.com not automat.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

You can install the plugin here: https://chrome.google.com/webstore/detail/cctv-view/oajmcmcpiboagipoflploplebgicaadj?hl=en

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Customer reply replied 8 months ago
those look to be different dir management apps from what i have been using, i don't know them - can't i find away to allow the download of autonat's plug in like i used to be able to
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Can you try that one?

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Customer reply replied 8 months ago
sorry Kris, tried, isn't going anywhere, I'll sign off now. thanks.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Thanks

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