Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can,t remember my password. I can’t remember my password…

Customer Question
I can,t remember my...

I can,t remember my password

Technician's Assistant: When did you last change your password ***** Apple ID?

I can’t remember my password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 13 minutes by:
11/26/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

It sounds like you are unable to login in to the Apple ID. Your Apple ID is normally your email address. Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't remember the password for my iPad. I don't remember.
I can't remember the password ***** my iPad JA: When did you last change your password ***** Apple ID? Customer: I don't remember JA: Did you try resetting through Apple's online account reset tool? C… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I'm on my iPad. I have been hacked and can't remember my
I'm on my iPad. I have been hacked and can't remember my last password ***** change it. … read more
Karthik
Karthik
Mac Enthusiast
Bachelor of Engineering
519 satisfied customers
I can't remember my password to get more apps. I'm not sure
Yes. What if I can't get to apples online account. I've tried but cant… read more
Moses C
Moses C
Bsc
767 satisfied customers
On my iPad my network is temperoliary locked what do I do. I
On my iPad my network is temperoliary locked what do I do … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I can't get into Messenger because I haven't updated and
I can't get into Messenger because I haven't updated and then lay behind my problem is when I go to Apple to sign and they have an old ID for my iPad I can't remember the password ***** this so I can'… read more
John Castle
John Castle
BSC in Computing Network Management and Design
145 satisfied customers
I cannot remember my apple iCloud password. About two years
Yes but because I can't remember the password ***** cant do this … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't get on my wi-fi. I can't remember! Didn't know about
Sunday I was on my home wi-fi. Monday morning it wants to connect to the TV we have the Chromecast on for Netflix. And I am running Linux… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
I can't get on my tablet with the ID and Passos am using. I
I can't get on my tablet with the ID and Passos am using … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I forgot my Apple ID password. I can't get Facebook or
I forgot my Apple ID password ***** I can't get Facebook or messenger with my new phone . I put in wrong birth date I think … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
The enter password prompt won't stop popping up and I forgot
The enter password ***** won't stop popping up and I forgot my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't remember my google password. IPad touch, OS 11.2.6.
I can't remember my google password JA: What device or product does this involve? Customer: IPad touch, OS 11.2.6 JA: What Operating System (OS) are you running on your iPad? Customer: Can't get my go… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Can't remember my password ..Apple ID. IPhone 6. Don't
Just today .. doing updates and it's stuck.. asking for Apple ID .. I know that but can't remember password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My apple account I'd has been locked for security reasons, I
My apple account I'd has been locked for security reasons, I cannot remember the answers to the security questions and no longer have access to the email account that is my apple ID … read more
Karthik
Karthik
Mac Enthusiast
Bachelor of Engineering
519 satisfied customers
I bought a new iPad mini and I can't remember the I'd or
I bought a new iPad mini and I can't remember the I'd or password. I can't get into anything now to change the password ***** id … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't remember my Apple ID passeword. Not too ago but I do
Not too long ago but I do remember one of the last one I used … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I keep getting a reset code for my Apple account password
I keep getting a reset code for my Apple account password ***** then I can't use it … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I can't sign in. Forgot my password and am now licked out.
I can't sign in. Forgot my password ***** am now licked out … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Can't remember password to get in. MacBook pro. I cant type
Can't remember password ***** get in JA: What exactly are you having trouble accessing? Customer: MacBook pro JA: When did you last change your password ***** Apple ID? Customer: I cant type anything … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x