Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can not reset my password. I forgot it. i tried and it…

Customer Question
I can not reset...

I can not reset my password. I forgot it. i tried and it does not work. i have 2 email addresses.

Technician's Assistant: When did you last change your password ***** Apple ID?

Just today and many times before

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 7 months ago
no
Answered in 4 hours by:
11/26/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,341
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

What happens when you try to reset your Apple password?

Do you get an error message?

Ask Your Own Mac Question
Customer reply replied 7 months ago
It always replies the password ***** nor correct or the email address is not correct. The last time I did it with the email: [email protected] Com
Customer reply replied 7 months ago
You have promised to solve the problem which I had. I expected to get the solution in a written form.
Since I did not get it, and since you promised 100% Satisfaction Guaranteed .
I would like to get a full refund to my credit card.
Michael Poreh
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

Hi Michael, you will notice that I had to wait for 24 hours for you to reply to me.

Are you giving up now?

Ask Your Own Mac Question
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

- you can ignore any automated phone call offers that may pop up, they are sent automatically by the website and not by me.

Did you wish to continue in writing?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,341
20,341 Satisfied Customers
Experience: Over 16 years of computer experience, CISCO certified

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need to check my @me.com email MY apple id is locked and I
I need to check my @me.com email MY apple id is locked and I can not get into my ipad … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can not get into my account because I forgot my security
I can not get into my account because I forgot my security questions and my email is my iCloud account which is also my Apple ID … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Forgot my Apple ID passcode. Apps 3 months ago. As well as
Maybe I didn't, have tried a few times and I'm just stuck… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,170 satisfied customers
The enter password prompt won't stop popping up and I forgot
The enter password ***** won't stop popping up and I forgot my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I forgot my apple password. I forgot my apple password. For
I forgot my apple password JA: When did you last change your password ***** Apple ID? Customer: I forgot my apple password JA: Did you try resetting through Apple's online account reset tool? Customer… read more
Mr.Med
Mr.Med
1,188 satisfied customers
I have an iPhone that ran an update two nights ago. It will
I have an iPhone that ran an update two nights ago. It will not let me in because I lost the password. I tried a number of passwords that one should have been correct. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am unable to log on to Apple, I have forgot the password
Hi, i am unable to log on to Apple, I have forgot the password ***** ID .. I have a Ipad and want to try Facetime.. my address is : ***@******.*** I don't use it much... my main email that we use is**… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have tried many many times to reset my password for Itunes
I have tried many many times to reset my password ***** Itunes I follow every step and I'm either told I'll get it in 24 hours and never do or I'm told they have no record of my email address … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I forgot my apple password. I don't know. But if you will
I forgot my apple password JA: When did you last change your password ***** Apple ID? Customer: I don't know JA: Did you try resetting through Apple's online account reset tool? Customer: yes but if y… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
Can not get into iTunes. keeps saying incorrect password
can not get into iTunes. keeps saying incorrect password ***** i enter my password ***** i wrote dow … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iphone5 was lock and forgot the ID and password and I
Hi! my iphone5 was lock and forgot the ID and password ***** I wanted to include to my 2 unit iphone 6 and ipod mine … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I was on my iPad and I don't know if I hit something but now
I was on my iPad and I don't know if I hit something but now all I get is this Activation Lock on my screen. I've tried every ID and password ***** I have and nothing is working. Can I get a new ID and password? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have gotten new iphone and forgot password. Years. Have
I have gotten new iphone and forgot password JA: When did you last reset your username and password? Customer: Years JA: Have you installed any updates recently? Customer: no JA: What troubleshooting … read more
Cris
Cris
60 satisfied customers
We forgot password and our phone became disabled. Went to
We forgot password ***** our phone became disabled. Went to our Verizon store and they could not help … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
Was looking at some youtube videos and all of a sudden my
was looking at some youtube videos and all of a sudden my screen went to activation lock! I do not remember my password ***** this as its never done this before and I didn't write the password ***** n… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I need to erase everything on my wife's iPhone. She can't
I need to erase everything on my wife's iPhone for resale. She can't remember password. Can you help Larry Fletcher… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i forgot my apple id. You guys (gals) always help me in the
i forgot my apple id. You guys (gals) always help me in the most marvelous way. I look forward to your answer… read more
Cris
Cris
60 satisfied customers
I have a problem, lost my phone - but I think it's in the
I have a problem, lost my phone - but I think it's in the office - must have misplaced it. Also, having trouble logging on to iCloud - I'm registered but can;t remember the username password ***** rea… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x