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My Ipad suddenly displayed the Activation Lock screen,

Customer Question
My Ipad suddenly displayed...

My Ipad suddenly displayed the Activation Lock screen, asking for my Apple ID and password. When I entered them, I got a message saying that one or the other was incorrect. How can I reset them?

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Know. How do I access this tool?

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
11/26/2017
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 927
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

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Mac Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Click on the link below to reset your Apple id and password.

https://iforgot.apple.com/password/verify/appleid

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Mac Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

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Customer reply replied 7 months ago
Can I actually speak to someone?
Mac Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Live person from Apple is not available for ID reset, you can tell me if you are facing any problem regarding the password ***** id reset.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. I see you have not respond to the previous expert and he has opened the question up to the rest of the experts. Are you still in need of assistance?

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