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I set up a Mac Mini for my husband and now it won't take his
I set up a Mac Mini for my husband and now it won't take his log-in password. I left myself as an admin but can't get past the log-on screen to log myself on to change his password. I'm also seeing th… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
It was left on unplugged. When charged it and turned it on
It was left on unplugged. When charged it and turned it on it required a password. None of them worked … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I tried to reboot my MacBook Pro I forgot administrator
I tried to reboot my MacBook Pro I forgot administrator password. I hit command and s and screen went to Mac framework successfully initiated and side of screen has writing on to bottom says to reboot… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
We got a refurbished MacBook Air yesterday and I set it up
Hi! We got a refurbished MacBook Air yesterday and I set it up and got it running last night. Today I opened it and put in what I thought was the correct password ***** it won't open. What am I doing … read more
Ashik
Ashik
Master's Degree
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Seri won't shut off. I don't know, I phone 6 or 7. Tried
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Ashik
Ashik
Master's Degree
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I have a new screen on my Mac that I have never seen before.
I have a new screen on my Mac that I have never seen before. It has a picture of the earth and asks for my password ***** I can't get past this screen. The problem is that I don't have a password, so … read more
Ashik
Ashik
Master's Degree
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My MacBook Pro trackpad cursor moves but will not click. I
Hi My MacBook Pro trackpad cursor moves but will not click. I have a wireless mouse and it won't click either. This is a serious problem as I am currently in Laos, SE Asia and all my critical informat… read more
Ashik
Ashik
Master's Degree
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I have a MacBook Pro. Version 10.8.5. My top menu bars keep
I have a MacBook Pro. Version 10.8.5. My top menu bars keep disappearing. I don't know what to call the different bars, but they all disappear until I click the arrow in the blue box at the top right … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I just purchased a MacBook Pro 13.3" i5 2.3GHz. I just turned
I just purchased a MacBook Pro 13.3" i5 2.3GHz. I just turned it on and it was setting up with quick start. I have gotten as far as "Finishing Up" where you use two fingers to scroll to the bottom of … read more
Techie_Ben
Techie_Ben
Software Engineer
Master's Degree
1,444 satisfied customers
My cursor keeps jumping around, opening and closing sites and
My cursor keeps jumping around, opening and closing sites and windows. It's often out of control and I have no idea why. Right now it seems all right but 10 minutes from now it could be a different st… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a new Macbook Pro. When I attempt to create a spreadsheet
I have a new Macbook Pro. When I attempt to create a spreadsheet in Google Docs, OR when I receive an email sent to many recipients or with a long subject line, the screen shifts to (my) extreme right… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
iPhoto disapears to the bottom of my screen. When I push f3,
iPhoto disapears to the bottom of my screen. When I push f3, it will appear on the screen, but then drops out of sight when I let go of f3. So, it is there, it shows on the tool bar as open, but I don… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
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I have a MacBook, 3-1/2 years old. Lately, data on my screens
I have a MacBook, 3-1/2 years old. Lately, data on my screens has been jumping around irrespective of commands. I'll be typing in one line, text will appear in another. Small or large sections of text… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Why doesnt the new hotmail format work on my macbook pro
Why doesn't the new hotmail format work on my macbook pro? When typing a new message, the cursor won't move down. I can type in the address and topic but that's it. I can receive mail however.… read more
J.Consults
J.Consults
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Hey. My Macbook pro wont turn on. It is getting power when
Hey. My Macbook pro won't turn on. It is getting power when I press the power button, but doesn't make a chime and the screen stays blank. I can hear the computer running slightly, like its in sleep m… read more
Jesse
Jesse
Apple Consultant
Some College
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my mac is having trouble with the mouse cursor. something is
my mac is having trouble with the mouse cursor. something is happening to make it continuously be asking for help. my cursor is displayed as '?' and i cant operate the computer normally because many p… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
When I turn on my MacBook, the screen is white, and does nothing
When I turn on my MacBook, the screen is white, and does nothing else. This little question mark box comes up, but that's it. Help, please!… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
the mouse cursor moved to bottom left corner of screen without
the mouse cursor moved to bottom left corner of screen without me being able to control it. i turned off computer now it wont restart… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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