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My phone is locked asking for a pass code/have no ideal what…

Customer Question
My phone is locked...

My phone is locked asking for a pass code/have no ideal what it is can you help

Technician's Assistant: When did you last change your password ***** Apple ID?

Do not know,havent used a password ***** open my ph.in yrs

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do this

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
11/25/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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