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All of a sudden Safari won't open aol mail because it says…

Customer Question
All of a sudden...

All of a sudden Safari won't open aol mail because it says it can't find a secure server

Technician's Assistant: When could you last open your Safari?

About one hour ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I read that AOL was going to not allow certain devices to access mail unless something was done but I don't have that information to do so.

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
What is taking so long
Answered in 2 hours by:
11/25/2017
Mac Support Specialist: syseng, Systems Engineer replied 7 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,808
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

AOL may have updated information on their web site that does not match information stored temporarily in Safari. To resolve the issue do the following:

Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
In the window that appears, click the Privacy tab. Click the button Remove All Website Data.
Click Remove Now in the pop up window that appears.

Close and reopen Safari and try connecting to AOL to see if the issue is resolved.

Please let me know if the issue is resolved or if you need further assistance.

Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

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Mac Support Specialist: syseng, Systems Engineer replied 7 months ago

Hello,

Do you still need assistance?

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syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,808
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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