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I'm trying to help my son, who has been incarcerated,

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I'm trying to help...

I'm trying to help my son, who has been incarcerated, restore his iPhone IMEI# ***** However, in the time he has been away, he has forgotten the password ***** we have failed at all attempts to retrieve it ie: security questions...the works. What can we do. I swear on my life and can provide as much information as is necessary to prove that. Thank you..

Technician's Assistant: When did you last change your password ***** Apple ID?

It was probably June of this year. The problem is that he had a psycho ex-girlfriend who had his password ***** we think she has changed up the passwords

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Mac
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Answered in 2 hours by:
11/25/2017
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 8 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Mac
Satisfied Customers: 108
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I would like to help you with the issue.

So you have an Iphone and would like to gain access to the phone.

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Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 8 months ago

Do you have a computer with itunes

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Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 8 months ago

Here is a way to get into the iphone

https://www.youtube.com/watch?v=kgZtAl-XNq8

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Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 8 months ago

Here is some other information about bypassing the code for the iphone

https://www.computerworld.com/article/3041302/security/4-new-ways-to-bypass-passcode-lock-screen-on-iphones-ipads-running-ios-9.html

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