Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Itunes error code 0xE8000015. Ipad is disabled. Plugged ipad…

Customer Question
Itunes error code 0xE8000015 ...

Itunes error code 0xE8000015

Technician's Assistant: When did you last update iTunes?

Ipad is disabled

Technician's Assistant: What have you tried so far with your iTunes?

Plugged ipad into computer and brought up itunes as directed got itunes error code 0xE8000015

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 7 months ago
not sure when I last updated itunes
using a pc
Answered in 18 minutes by:
11/25/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,925
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Ask Your Own Mac Question
Customer reply replied 7 months ago
windows 10
Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
i think I found what to do -- need to reset ipad and connect to itunes
I see itunes connected right now
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

First you have to start with your actual pc.

https://support.apple.com/en-gb/HT204095

Windows

  1. Open iTunes.
  2. From the menu bar at the top of the iTunes window, choose Help > Check for Updates.
  3. Follow the prompts to install the latest version.

You can make sure you are on the most current update of itunes here.

Turn your phone off.

Open iTunes in you computer

Press and hold home button while plug it with the computer and release the home button once you see the itune and cable sign on the screen. Same time you ll see you phone is connected to itune and will ask for restore or update. I would suggest you to restore it. But you can try updating it first in order to save your data. Don't unplug it until the process finished.

Did you say your device is disabled as well?

I would suggest syncing your ipad first, with itunes on your computer. This will make a backup that we will need later on in these repair steps.

Heres how https://support.apple.com/en-us/HT201253

Once you have synced the ipad, next.. We need to restore the ipad to factory default settings.. Heres how to do that

https://support.apple.com/en-us/HT201252

Once complete.. last of all, we just need to restore your data from a backup.. Heres how to do that

https://support.apple.com/en-us/ht204184

That page shows you how to restore from icloud and itunes as well..

If you get stuck or run into any issues, let me know! And if all goes well please remember to return and click and submit a 5 star rating to show I was able to assist you.

That will help you with resetting ipad, but MAKE SURE you know the id/password ***** is associated with and you can use it

to set back up the ipad. It will not take an new id. It will want the old one previously set up.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,925
1,925 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPhone 8 will not let me restore it through iTunes, It
My iPhone 8 will not let me restore it through iTunes, It was stuck on a black screen with the iTunes logo, and a website. I went through ITunes, and it would load and start the process, but then it w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I Pad Disabled. connect to iTunes. When I connect to iTunes
I Pad Disabled. connect to iTunes. When I connect to iTunes it says the iOS is disconnected … read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
New iPad mini4 ,lost passcode ,can not get it to restore on
New iPad mini4 ,lost passcode ,can not get it to restore on iTunes. Have latest update for iTunes.get error message 0xE8000015. What can I do? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I get the 0xE8000015 error when I try to connect my ipad to
i get the 0xE8000015 error when I try to connect my ipad to my PC after the ipad had an ios update. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Iphone got disabled. tried connecting to itunes but a
iphone got disabled. tried connecting to itunes but a message keep on popping out, saying "itunes could not connect to this phone. An unknown error occured 0xE8000015. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My ipad is disabled and says to connect to itunes. When I
my ipad is disabled and says to connect to itunes. When I do, it asks if my computer should trust this device and I tell it yes and to update the device. I do, but I only get the message that "Itunes … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
0xe8000015 errorand ipad is disabled. I do not know it is
3 days and i tryed hooking to itunes and get the error than … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My iphone passcode changed, and I need to access my phone.
My iphone passcode changed, and I need to access my phone. I'm getting an 0xE8000015 error when i try to connect my itunes to my iphone. I have an iPad handy if this helps … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
IPad is disabled, and i get arror code 0xE8000015 when
iPad is disabled , and i get arror code 0xE8000015 when connecting to computer with windows 10 and up to date version of iTunes … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I HAVE A SPECIAL NEEDS SON AND HE IS INLOVE WITH HIS IPAD.
I HAVE A SPECIAL NEEDS SON AND HE IS INLOVE WITH HIS IPAD. UNFORTUNATELY IT IS DISABLED AND I HAVE TRIED TURNING OFF AND HOLDING THE HOME KEY AND CONNECTING TO ITUNES. BUT ITUNES SAYS IT CANNOT CONNEC… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
The screen on ,u iPhone 6 broke and it disabled the phone so
the screen on ,u iPhone 6 broke and it disabled the phone so I am trying to connect to iTunes and an error occured … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am locked out. It says Ipad disabled connect to itunes,
I am locked out. It says Ipad disabled connect to itunes, but then I get the error message unknown-error-0xe8000015 when I try connecting to itunes … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My ipad is disabled from trying to enter passcode after
my ipad is disabled from trying to enter passcode after update the itunes cannot connect to ipad … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I tunes could not connect to this ipad. An unknown error
i tunes could not connect to this ipad. An unknown error occured (0xE8000015) … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
The ipad is saying "Ipad disabled, connect to ITunes. We
The ipad is saying "Ipad disabled, connect to ITunes. We have done this but cannot find out to restore or factory reset? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Keep getting error 0xE8000015..trying to enable ipad, not
keep getting error 0xE8000015..trying to enable ipad … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It went flat during update now showing error 56, Ipad air 2
• IDT - Audio Device - IDT High Definition Audio CODEC - Error 0x8007001f … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I was updating the os on my ipad to ios 5 via itunes. The
I was updating the os on my ipad to ios 5 via itunes. The update down loaded, the ipad backed up but then the ipad locked up and there was an error message. There is a image of a cable and an arrow po… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x