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On Skype the other person can't see me. Usually have no

Customer Question
On Skype the other...

On Skype the other person can't see me. Usually have no problem but the square box with line through stays defiant! I have the most recent skype update.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Just a minute.

Technician's Assistant: When did you last update your Skype?

Updated very recently. Skype says I have the latest version. OS X El Capitan Version 10.11.6

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No. Video of myself doesn't work.

Submitted: 7 months ago.Category: Mac
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Answered in 11 minutes by:
11/25/2017
Mac Support Specialist: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Mac
Satisfied Customers: 948
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify do you have a working camera or webcam on that MAC?

Kind regards,

Jeffrey

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Customer reply replied 7 months ago
I do.
Mac Support Specialist: Jeffrey B,
 replied 7 months ago

Understood.

Have you gone through the Skype video setup?

Kind regards,

Jeffrey

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Mac Support Specialist: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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