Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an i-phone 6 SE that is new in the last month. It was…

Customer Question
I have an i-phone...

I have an i-phone 6 SE that is new in the last month. It was working fine but now the ringer does not ring. It may have switched to mute while in my pocket, but I can't get it back to normal. HELLLLLLP! :)

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I updated it to the latest operating system about 2 weeks ago. I-phone 6SE.

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Going on for about 3-4 days. I tried a "hard re-start" by pushing the on button at the top at the same time as I pushed the Home key at the bottom. I have also tried going into settings and I changed the ring tone but neither helped.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It is an I-phone, NOT A MAC.

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 hours by:
11/26/2017
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 4 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Mac
Satisfied Customers: 104
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I would like to help you.

I will be checking the mute option. When you go to setting, does the phone show mute?

Ask Your Own Mac Question
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 4 months ago

I would like to know if you can look at this issue:

Fix 1: Turn on data

Though wired to earbut this fix Iphone 6 is muting speakerphone automatically.

- Reset the phone(hold down home and power buttons until the apple logo appears)

- Turned off"hand off" (settings -> General -> Handoff & suggestedapps)

- Turned off voiceover LTE (VoLTE). This is the one I think is least likely to be causing theissue, but I tried it anyways. (settings -> cellular -> enable LTE ->Data Only)

Ask Your Own Mac Question
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 4 months ago

Fix 2: Clear the ports on phone

Whenone of the user approached the Apple customer care after a long discussionApple seems to reply with clearing the calling ports of the iphone, user had atiny piece of clear film over the mic next to the headphone socket. Peeled itoff & all seems to work since then.

Ask Your Own Mac Question
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 4 months ago

Please rate me for the time and effort on this questions at the top of this page.

If I have answered your questions, please rate me 5 stars

Ask Your Own Mac Question
Customer reply replied 4 months ago
Please cancel my "free trial". I am not happy with the slow response and difficulty in contacting you !!! I expect that there will be no charge for this "service". I got a solution from another source.
Mac Support Specialist: R Hefner, Computer Engineer and Instructor replied 4 months ago

Please contact 1(###) ###-####for the cancellation.

Ask Your Own Mac Question
Was this answer helpful?
Ask R Hefner Your Own Question
R Hefner
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Mac
Satisfied Customers: 104
104 Satisfied Customers
Experience: Solution Engineer

R Hefner is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't transfer data from old iPhone to new iPhone because
Can't transfer data from old iPhone to new iPhone because the new iPhone is asking for a password ***** an account that isn't mine … read more
Cris
Cris
60 satisfied customers
Lost my IPhoneS phone. Have an older Apple IPhone I would
Lost my IPhoneS phone. Have an older Apple IPhone I would like to change back to it. Home phone is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to complete transition from an iphone 3- iphone 6.
I need to complete transition from an iphone 3- iphone 6. spoke with helpful guy but can't find reference!! sorry. need to speak with someone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to backup my iPhone on to my Mac computer. IPhone is
iPhone is updated and how do I fine that info about mac … read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
It is my gmail password. IPhone or laptop. My iPhone got
My iPhone got stolen and don't remember my password ***** they can't sent it to my number because my phone got stolen … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
76 satisfied customers
My iPhone updated last no. My iPhone updated last night and
my iPhone updated last night and after entering my Apple ID and password, I'm asked to enter a 4 digit code. I entered several obvious code combinations and none of them work. How can I fix this? … read more
Jon
Jon
Bachelors Degree
581 satisfied customers
Old iphone died and received new iphone but having problem
old iphone died and received new iphone but having problem setting it up as do not have my apple id password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its my iphone, A can not find my password for my iphone, I
Its my iphone JA: What Operating System (OS) are you running on your iPhone? Customer: A can not find my password ***** my iphone JA: How long has this been going on with your iPhone? What have you tr… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
IPhone cannot download any apps. IPhone 6s and T-Mobile.
Since Monday I had to factory reset my iPhone due to it been disabled due to a passcode issue … read more
Jon
Jon
Bachelors Degree
581 satisfied customers
I need new passcode for my iphone. My iphone was disabled I
i need new passcode for my iphone JA: When did you last change your password ***** Apple ID? Customer: my iphone was disabled I just restore it JA: Did you try resetting through Apple's online account… read more
Justin Johnson
Justin Johnson
Founder
1,823 satisfied customers
My passlock forgot it and iPhone disabled. On my iPhone X.
My passlock forgot it and iPhone disabled JA: When did you last change your password ***** Apple ID? Customer: On my iPhone X JA: Did you try resetting through Apple's online account reset tool? Custo… read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
Problems with apple id. Iphone 6. We have had one iphone and
we have had one iphone and recently bought new one put apple id on both phones need to change on second pone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
My Iphone reads iphone disabled connect to itunes. I know,
my Iphone reads iphone disabled connect to itunes. … read more
Ashik
Ashik
Master\u0027s Degree
5,099 satisfied customers
My husband and I both have iPhones and his iPhone is no
My husband and I both have iPhones and his iPhone is no longer able to send or receive email because we can't remember what the password ***** We keep getting the message that either our ID or passwor… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Ty. Trying to backup iPhone 5 to buy a new iphone. I tried
i tried to use iTunes to backup my phone it said it was invalid … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
607 satisfied customers
My iphone if Apple logo is blinking on my iphone but it is
Hello Pearl My iphone if Apple logo is blinking on my iphone but it is not switching on … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
IPhone says iPhone is disabled, connect to iTunes, using
IPhone says iPhone is disabled, connect to iTunes, using husbands iPad, do know how to sync … read more
Justin Johnson
Justin Johnson
Founder
1,823 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x