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I am trying to update my iPad to use some of my features and…

Customer Question
I am trying to...

I am trying to update my iPad to use some of my features and it won’t allow me to do it it keeps telling me to use my Id passcode which I have no clue

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed my password ***** because it would not let me in with the old one

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes I went through the prompts

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I need help! Connecting all my devices to sinc

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
11/25/2017
Mac Support Specialist: syseng, Systems Engineer replied 7 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

First, now that you have reset your Apple ID password, are you now able to login to your Apple account?

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Mac Support Specialist: syseng, Systems Engineer replied 7 months ago

Hello,

Do you still need assistance?

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