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I am trying to sign in with my Apple id and my password, but…

Customer Question
I am trying to...

I am trying to sign in with my Apple id and my password, but my account has some kind of security lock on it. So I am being directed to reset my account. But of course I can't, because there is a security lock on the account. And I never received a Recovery Key. What now?

Technician's Assistant: When did you last change your password ***** Apple ID?

On November 19, at a Verizon store. The Verizon tech person walked me through it. I am 65 years old, and not tech savvy.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes. Many times. I get stuck in the circular trap I described above.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes. I am doing all this because I am trying to send material to for Apple review regarding case number *****

Submitted: 7 months ago.Category: Mac
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Answered in 21 minutes by:
11/25/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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