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I currently have VmwareFusion installed on my MacBookPro…

Customer Question
I currently have VmwareFusion...

I currently have VmwareFusion installed on my MacBookPro Laptop. I am trying to switch to Parallels which I just bought. I need someone to help me switch over. Can you help me?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

MacBookPro 15in Mid 2014 Version 10.13.1 / MacOS High Sierra

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Yes, I just updated to the High Sierra and Updated Pages. I think everything is updated.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have installed Windows 7 Professional.

Submitted: 7 months ago.Category: Mac
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Answered in 24 minutes by:
11/25/2017
Mac Support Specialist: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Suhasini Velu,
 replied 7 months ago

Please make sure you deleted previous tools from your virtual machine (VM Ware)

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Mac Support Specialist: Suhasini Velu,
 replied 7 months ago

Fully Shut down your virtual machine - do not suspend the virtual machine and do not put it in hibernate mode.

  1. Open Parallels Desktop (in the Applications folder) and choose File > Open.
  2. Select the Windows data file you want to import, then click Open.

    • Parallels Desktop data files end with .pvm.
    • VMware files end with .vm (.vmx for older versions).
    • Virtual PC files end with .vmc.
    • VirtualBox files end with .xml or .vbox.

    You can also simply drag a Parallels .pvm file to the Parallels Virtual Machines list to add it to Parallels Desktop.

  3. Start Windows.
  4. Choose Actions > Install Parallels Tools and follow the onscreen instructions.
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Customer reply replied 7 months ago
This is not what I needed. I needed someone to be online with me I do not want your services I am taking the charges off. I thought I was going to be talking to an actual person.
Mac Support Specialist: Suhasini Velu,
 replied 7 months ago

Initially you talk with Pearl which is our automatic assistant.

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Mac Support Specialist: Suhasini Velu,
 replied 7 months ago

Which gathers what is your problem then you would be taken to us wherein we would be troubleshooting with you.

If you wish I could help you with this

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