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I have forgotten my Apple ID and password can you help me to…

Customer Question
Hi...I have forgotten my...

Hi...I have forgotten my Apple ID and password ***** you help me to attain new ones.

Technician's Assistant: When did you last change your password ***** Apple ID?

Months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I tried to reset but just get not correct

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have an iPad only

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
11/25/2017
Mac Support Specialist: Russell H., Long-time Computer Expert replied 7 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,780
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

To recover first your (previous and now forgotten) Apple ID, then its password ***** go to this page:

https://iforgot.apple.com/appleid#!&section=appleid

and follow the process it recommends, to recover your Apple ID.

Then with your Apple ID, you go to this page and follow its process, to recover your Apple ID's password:

https://iforgot.apple.com/password/verify/appleid

and enter your Apple ID there, and then click on 'Continue'.

If this answers your question, please rate my answer.
(If you need more info, or have any comments, use Reply To Expert to respond.)
Thanks.

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Russell H.
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,780
12,780 Satisfied Customers
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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