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I am having a problem upgrading safari on my tablet, when I…

Customer Question
I am having a...

I am having a problem upgrading safari on my tablet, when I log into the App Store it asks me for a second password ***** they say is being sent to my device?

Technician's Assistant: When did you last change your password ***** Apple ID?

I have 3 Mac devices, an IPhone, a tablet, and a computer? can I log into the App Store with just my password? If not where do I enter this second password ***** I can figure out where it is being sent

Technician's Assistant: The Mac Technician will be able to walk you through that. Did you try resetting through Apple's online account reset tool?

I think I know my password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

But if I reset my password ***** does it send me to the second password ***** screen

Submitted: 8 months ago.Category: Mac
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Answered in 6 minutes by:
11/24/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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