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Dragon won't load the ad-in for outlook so I cant dictate…

Customer Question
Dragon won't load the...

Dragon won't load the ad-in for outlook so I cant dictate e-mails.

Technician's Assistant: When could you last open your Outlook?

It opens fine, and I can load the dictation box. but when I speak, nothing prints onscreen. the program works fine with Word, etc.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No. how do I do that?

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
11/24/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Just to clarify, are you using a Windows or a Mac computer now? When did this dictation issue start?

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Customer reply replied 7 months ago
windows 10
Customer reply replied 7 months ago
started a few days ago.
Customer reply replied 7 months ago
just need to know how to find outlook add-in and load it, I think
Customer reply replied 7 months ago
Hello?
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Yes, can we go ahead with a secure remote session so that I can check Dragon and Outlook now?

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Customer reply replied 7 months ago
Bryan, you have disappeared so I am terminating this dialog. I assume there will be no charges.
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

I'm still here. Can we go ahead with a secure remote session so that I can check Dragon and Outlook now?

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