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Two night ago Apple updated the iPhone software. When I

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Two night ago Apple...

Two night ago Apple updated the iPhone software. When I awoke in the morning there was a message stating just a few more steps to complete the update please enter your Apple password. I was out of town and did noyt hav e my passwords available. Now I am at home and have my passwords, but he iPhone will no longer give me access to the screen to enter my password. The phone will let me receive phone calls but no other features are available. Please help! My phone number is(###) ###-####

Technician's Assistant: When did you last change your password ***** Apple ID?

When I started the phone service at the Apple Store in Fair Oaks Virginia about 2 years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I am not familiar with that. I am 76 years old and technically inept.

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
11/24/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Cancel my request!
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

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