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I have a new ipad mini, but can't get past the password. How…

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I have a new...

I have a new ipad mini, but can't get past the password. How can I unlock my new ipad without it?

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't know. /at least a couple of years ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. I don't know about the reset tool.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so. Thanks.

Submitted: 8 months ago.Category: Mac
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Answered in 5 hours by:
11/24/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,253
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 8 months ago

Is it asking for a 4/6 digit pin or is it asking for the Apple ID password?

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