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Thank you for your question. My name is ***** ***** I look forward to assisting you.
Do you have a computer with you at the moment?
Please let me know
Thanks, ***** ***** that
Ok, it seems you are not responding to the question I keep sending to you
It there a reason for this?
ok.. is itunes installed on it?
Not sure what is helpful sorry?
I am finding communications here difficult with you.... as I am getting unclear responses.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, but then please provide short and concise answers to my questions...
Again, is itunes unstalled on the computer?
No, not apple Store, iTunes, installed on the computer.
In your list of programs, on the computer
ok, install it, tell me when you have
We will go one step at a time
ok, open it and connect the phone to the computer
Tell me what iTunes then says please
In order to sign in? If so, then you can choose a different recovery method using your security questions.
Ok, I am not clear what this message means sorry..
Did you do my last instructions?
What were the results of the last instructions?
Yes, it means the mainboard in the phone has failed, this we have now confirmed.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you at any Apple Store you can get to
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.