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Ipad is disabled. Password was entered to many times. The…

Customer Question
Ipad is disabled. Password...

Ipad is disabled. Password ***** entered to many times. The device is not backed up and my mother does not want to lose her great grandson's picture. How to I back up and how do I enable ipad?

Technician's Assistant: When did you last change your password ***** Apple ID?

We changed her apple ID last night

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No I think that is enough damage for today, fingers crossed.

Submitted: 5 months ago.Category: Mac
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Answered in 12 minutes by:
11/24/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 44,756
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you now know the correct password ***** use Liz?

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Customer reply replied 5 months ago
Passcode to open iPad or Apple ID password?
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

It was asking you for the Apple ID password ***** it got disabled or screen lock password?

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Customer reply replied 5 months ago
Screen locked password ***** *****
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

Was It was asking you for the Apple ID password ***** it got disabled or screen lock password?

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Customer reply replied 5 months ago
Did newest update and then it asked for password ***** always and it just would no accept. Kept telling me iPad disabled for 15 mins. and now it say iPad disabled connect to iTunes
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

ok, then I believe you are referring to the apple id

connect it to itunes and tell me what itunes says

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Customer reply replied 5 months ago
It does not give me an iTunes option to enter password
Customer reply replied 5 months ago
I can enter Apple ID no problem
Customer reply replied 5 months ago
Apple ID on computer
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

Do you have itunes installed on your computer?

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Customer reply replied 5 months ago
I hooked up iPad to computer and I cannot access iTunes. It just scrolls like forever.
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

Restart the computer and try to access itunes

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Customer reply replied 5 months ago
Did that
Customer reply replied 5 months ago
Tried again this am no luck
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

you cannot open iTunes on the computer?

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Customer reply replied 5 months ago
iTunes Apple account yes. Looking at my account settings now
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

No it is iTunes the program

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard

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Customer reply replied 5 months ago
please remote
Customer reply replied 5 months ago
How
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

Please accept the request and I can connect

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Customer reply replied 5 months ago
I accept
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

You need to click on accepting the premium service

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Customer reply replied 5 months ago
Wow can’t get back to that screen. Needing assistance
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

The screen is right here... you just click accept on the popup for the premium service

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Customer reply replied 5 months ago
On my cell and all I see is our conversation
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago

yes, please accept the service request so I can connect.

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