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My apple id password is not working on my computer on the…

Customer Question
My apple id password...

My apple id password ***** ***** working on my computer on the iTunes app only. i just purchased the new iPhone x and set it up yesterday no problem with my apple id password

Technician's Assistant: When did you last update your iTunes?

I don't remember the last time.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

November 12 was the last time i updated the app

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
11/24/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

It sounds like you are unable to get in to the iTunes app and it is asking for Apple username and passowrd. Your Apple ID is normally your email address. We can reset the apple ID

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/(under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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Customer reply replied 7 months ago
I just don't understand why my password ***** ***** fine with my other devices but it just only doesn't work on the iTunes. I also tried to reset the password ***** and it said I needed to wait 24 hours for an email to reset. it has now been 2 days and i haven't received the email.
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

May I know what is the email domain which is associated with the apple ID? is it gmail or yahoo?

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