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I need to change my apple ID password. I used an email
I need to change my apple ID password. I used an email address which I no longer have. Can you please help me correct this? … read more
ZAID ALAMRO
ZAID ALAMRO
Computer Technician
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I upgraded iphone 5s to a 7 yesterday but haven't been able
I upgraded iphone 5s to a 7 yesterday but haven't been able to update or get any of my apps from the old phone to download. I put in my apple ID password ***** time but it doesn't work.I reset my pass… read more
Justin Johnson
Justin Johnson
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Wife and i using 1 appleid. need separate appleid's. she
wife and i using 1 appleid. need separate appleid's. she will keep current applied, i will use new applid. DON't want to lose my music, apps, etc. from iTunes when we do this. not complete sure how to… read more
John T. F.
John T. F.
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Two Decades Field Experience
2,386 satisfied customers
I bought an iPhone 7 at a Verizon store yesterday and the
I bought an iPhone 7 at a Verizon store yesterday and the clerk had to create a new apple ID and password ***** the phone since I did not have my password ***** my apple ID with me at the time. I do n… read more
Justin Johnson
Justin Johnson
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I made an in game purchase, but itunes timed out so I don't
I made an in game purchase, but itunes timed out so I don't know if the purchase will go through … read more
Moses C
Moses C
Bsc
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I keep getting a pop-up box asking me to sign in to the
I keep getting a pop-up box asking me to sign in to the iTunes store, but the Apple ID it is showing is no longer valid....I don't know how to stop that from happening and it keeps popping up over and… read more
Ashik
Ashik
Master's Degree
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I am having trouble transferring photos from my iphone to my
I am having trouble transferring photos from my iphone to my apple mac as it says the device is locked but when i type in passcode nothing happens. … read more
Ashik
Ashik
Master's Degree
9,460 satisfied customers
My Apple ID is email address + password. last 4 years I have
My Apple ID is email address + password. For the last 4 years I have been logged into the Apple store with a nickname and password. As I never logged out, I have now forgotten that password, or the pa… read more
GeekGal
GeekGal
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I am trying to activate my iPhone but I forgot either or
I am trying to activate my iPhone but I forgot either or both of my apple ID and and password. HELP...Ronnie… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I tried to change the ID on my old iPad so I could give it
I tried to change the ID on my old iPad so I could give it to my wife. The only thing I accomplished was to wipe out my Apple ID. After that, my Apple ID, my email addresses and passwords did not work… read more
Ashik
Ashik
Master's Degree
9,460 satisfied customers
I have 3 iphone apps (paid for, not free) that need to be updated.
I have 3 iphone apps (paid for, not free) that need to be updated. These were purchased with an old apple id and password. This old apple id (email address) is no longer valid and does not work. I don… read more
CompExpert
CompExpert
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Associate Degree
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I have an IPhone 3GS. I loaded the new operating system 5.0
I have an IPhone 3GS. I loaded the new operating system 5.0 and have trouble with the Apple ID. I changed the e-mail associated with the Apple ID and this new e-mail is registered in the phone and at … read more
Techie_Ben
Techie_Ben
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Master's Degree
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When I go to update my apps, I keep getting this error message
When I go to update my apps, I keep getting this error message that says my iTunes password XXXXX XXXXX I have reset this several times. I don't know what to do! I uninstalled the Cloud because I don'… read more
Vinod Menon
Vinod Menon
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I have a iphone3gs and an iphone4. I recently updated both
I have a iphone3gs and an iphone4. I recently updated both to OS 5.0 and most everything was put on my iphone except for some of the apps were missing. When I tried to download them it shows them as "… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I plugged my sons touch into my computer and he lost all his
I plugged my son's touch into my computer and he lost all his apps and music etc.. what can I do to get it all back?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Good evening! My Apple Id was taken over by another person
Good evening! My Apple Id was taken over by another person who changed the password XXXXX security questions. They also tried to use an old credit card number to purchase gift certificates on ITunes. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I received an email that my iTunes account information had
I received an email that my iTunes account information had been changed. Knowing that I had changed nothing I tried to sign on. My password XXXXX no longer working, my security question answer was no … read more
Ashik
Ashik
Master's Degree
9,460 satisfied customers
I recently changed my iTunes user name, password XXXXX email
I recently changed my iTunes user name, password XXXXX email via my Mac. But when I attempt to update my apps on my iPhone, it shows the old email and whether I type in the old or new password XXXXX I… read more
Vinod Menon
Vinod Menon
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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