Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

I am locked out of my new iphone as i could not remember the

passcode. how can i...
i am locked out of my new iphone as i could not remember the passcode. how can i change or recover my password
JA: When did you last change your password ***** Apple ID?
Customer: in the last hour, I purchased a new phone today
JA: Did you try resetting through Apple's online account reset tool?
Customer: no,as I did not know where to start
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: that is all, thank you
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 23 days ago
IPhone 7
Answered in 25 minutes by:
11/24/2017
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 500
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question

Well, the iPad can be locked out by either a passcode and apple id password ***** both. You can bypass the passcode by some steps I will show you below. However, if you need to do so, you have to erase all the data in order to bypass the passcode. You are not able to "reset" passcodes only bypass.

If you also feel that you have also forgotten your Apple ID password, please go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Here is how to bypass the passcode steps:

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or family member if needed.
  3. While your device is connected, put it into recovery mode You do this by doing the next step
  4. Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen. You should see an itunes icon and the charge cord showing on the screen if you are in recovery mode.
  5. When you see the option to Restore or Update, choose restore. iTunes will try to reinstall iOS. It may take a while just keep an eye on it as you may need to download the file and open it. Just follow the instructions on the screen and you should be fine. If not let me know

I hope some of this helps but let me know if you need help along the way. HOpe this gets you started on the right path. Happy Holidays! :)

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Mac Question
Customer reply replied 22 days ago
I did the bypass the passcode steps to restore my IPhone. It did take quite some time to complete. I was not asked to download the file & open it. I still cannot open my IPhone.

Then something happened a long the way, do you mind if I connect to your computer while we go thru the steps together. If it was in recovery mode in step 4 and if itunes did what it was suppose to it should have worked. That way I can watch the entire process with you. Let me know.

Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 500
Experience: Data Systems Analyst for a School District
Verified
Jon and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 22 days ago
ok
Customer reply replied 22 days ago
please connect to my computer

In order to remote assist I just need you to do the following:

1. Click this link: https://join.zoho.com/549776041

2. Click the “download’ button

3. Open the downloaded file

Ask Your Own Mac Question
Customer reply replied 22 days ago
Am I to run the file

Yes please, once it downloads you would need to open it and there is a red "z" icon to double click it and then we will connect :)

Ask Your Own Mac Question

Just some notes from our remote assist :

Connected and has windows 7

The iphone can be recognized which is good

Has itunes 12.7

first has the passcode so we need to bypass

plugged into computer and opened itunes

put phone into recovery mode and then itunes was able to do the restore process.

then after that we were able to go thru the setup screens on the phone after it restarted.

Also demonstrated how to backup the phone to the computer and do a back up and restore so incase something happens they know how to backup and restore.

Very nice to work with. Take care.

Ask Your Own Mac Question
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 500
500 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,553 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,386 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,993 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,482 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPhone keeps closing. my iPhone keeps shutting sown and I
Hi,my iPhone keeps shutting sown and I have to keep putting my password ***** again. Can you please help? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My iPhone keeps locking up. Iphone 6. For about a month. I
My iPhone keeps locking up JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iphone 6 JA: How long has this been going on with your Apple device? What ha… read more
Cris
Cris
58 satisfied customers
I cannot turn off my Iphone. Iphone 6S. 5 minutes. No--but
I cannot turn off my Iphone JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Iphone 6S JA: How long has this been going on with your Apple device? What … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
How do i turn the flashlight on my iphone off and on. Iphone
how do i turn the flashlight on my iphone off and on … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have an Iphone 7 password is failing. Iphone 7 ios 11.1.2.
this is my second visit to customer care i bought the phone last september … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
Need to reboot. Iphone 8 windows 10 message says iphone
iphone 8 windows 10 message says iphone disabled connect w/itunes … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
My iPhone 6s plus is "stuck" on headphones? Its my iPhone 6s
its my iPhone 6s plus that is stuck but I am typing here on my MacBook air. … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
My iPhone 6s battery is dead, I received a iPhone x
My iPhone 6s battery is dead, I received a iPhone x yesterday. I can't use my iPhone x until I can open my iPhone 6. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,251 satisfied customers
My iPhone is not turning on. It is not turning on. It is not
My iPhone is not turning on JA: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)? Customer: Yes, it is not turning on JA: Anything els… read more
Kris R
Kris R
IT Manager
Computing
2,422 satisfied customers
I️ had an iPhone 7 then got the iPhone X. Backup is still
I️ had an iPhone 7 then got the iPhone X. Backup is still not completed. I️ do not want to restore it as New as I️ have tons of new data. Backup is still stuck. What can I️ do?… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Iphone. How to fix iPhone 6 with frozen scree? I can reeived
How to fix iPhone 6 with frozen scree? I can reeived calls but I can no't make outside calls? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
46 satisfied customers
I have Pinterest on my PC, iPhone and iPad. PC and iPhone
I have Pinterest on my PC , iPhone and iPad. PC and iPhone are fine . … read more
Kris R
Kris R
IT Manager
Computing
2,422 satisfied customers
I have an iPhone 7+. I have an iPhone 7+ that I purchased
I have an iPhone 7+ that I purchased directly from an Apple store about 18 Months ago. I have suspicions that someone is getting copies of the messages that I am sending & receiving. Is something like this possible? If so how can I check to see if it is being done without the other party knowing that I have discovered this ? … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
IPHONE IS DISABLED, CONNECT TO ITUNES. IPHONE 6 PLUS. Just
just today, tried connecting to itunes, message says itunes could not connect the value is missing … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
Iphone disabled wont connect to itunes. Iphone 7 almost a
iphone disabled wont connect to itunes JA: What's the make/model of your device? How old is it? Customer: iphone 7 almost a year old JA: How long has this been going on? What troubleshooting have you … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,251 satisfied customers
My iPhone froze with text message on top of screen, iphone i
my iPhone froze with text message on top of screen … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
It will not hold a charge. IPhone iPhone 7. About a year
About a year ago. Ihavetriedturning it off and deleting old emails, etc. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
Not paying to fix is iPhone. Message reads...iPhone
not paying to fix is iPhone. Message reads...iPhone disabled...connect to iTunes. How if it is disabled? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
556 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x