Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Smart phone is okay but I cannot connect my apple I pods I…

Customer Question
Smart phone is okay...

Smart phone is okay but I cannot connect my apple I pods I bought to my I pad. Can you help me please? Happy Turkey Day sorry you had to work

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

Did you get my message?

Technician's Assistant: When did you last reboot?

82 years young here not sure what reboot is

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 23 minutes by:
11/24/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. May I know whether your unable to connect the apple iPod to the wifi network or you are unable to connect the apple iPod to the computer?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I really hope you can help. About 8 years ago I bought an
I really hope you can help. About 8 years ago I bought an apple I pad and the first thing I did was to set up a yahoo e-mail. My account name was***@******.***. In the intervening years I have forgott… read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
Have received my Apple id verification today after the
Have received my Apple id verification today after the security time of 12 days. I have the code on my phone which was received today. Text advises to go to apple,com.recover and enter Apple i.d. to g… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My I Pad is locked and does not recognize my fingerprint so
My I Pad is locked and does not recognize my fingerprint so it won't allow me to type in my pass code … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
18 satisfied customers
How do I type my name an address on plain paper from my i
How do I type my name an address on plain paper from my i pad to printer … read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
My name is ****. I tried fixing my Apple I Pad several
Hi, my name is ****. I tried fixing my Apple I Pad several months ago. I called for support and ran out of time. I'm jammed up for time right now, but I work two jobs; it's not likely to get better. (… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My phone was locked last year for security reasons I was
My phone was locked last year for security reasons I was using someone phone and they told me to waist 4 days now I am using my I pod if I can get help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My phone was locked last year for security reasons I was
My phone was locked last year for security reasons I was using someone phone and they told me to waist 4 days now I am using my I pod if I can get help … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
I have had an Apple phone for over year and now I go an
I have had an Apple phone for over year and now I go an apple I pod for Christmas. I can't remember myapple password. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can not use the upgrade of the application Photos. I have
I can not use the upgrade of the application Photos. I have a message that tells m that cannot be done because it was purchasedsed by someone else or something else. When I bought my iMac it came with… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Someone has hacked into my Apple I pad and bought two
Someone has hacked into my Apple I pad and bought two movies. I want to change my password. I know my current password, but I want to change for security reasons. My problem is that I don't remember m… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I turn on my Apple i pod and it comes up siri not available.
I turn on my Apple i pod and it comes up siri not available. Not connected to internet. I cannot get the screen to change … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I bought an Apple I-Pod 4 through Groupon (which I have
I bought an Apple I-Pod 4 through Groupon (which I have never used before) and I noticed it states that there is NO Sim card. I signed up for your tutorial download and all the things that are discuss… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
All of a sudden at 7.40 pm EST yesterday my-Pad doesnt
all of a sudden at 7.40 pm EST yesterday my-Pad doesnt recognize my gmail user name or password. So I cannot send or receive email. I am not aware of having done anything.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
i have an older I-Pod and older computer. in cleaning up
i have an older I-Pod and older computer. in cleaning up (defraging) i evidently erased "Quick-Time" as it keeps coming up that i don't have. i cannot access i-tunes or my list of songs, as it says i … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
i have had an i-tunes account for my nano i-pod for years ,
i have had an i-tunes account for my nano i-pod for years , i have over 850 songs i have bought over the years , i just recently bought an i-phone in the last two months i set it up on i-tunes , i hav… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I bought a new i-pad and a i-pod touch and neither will connect
I bought a new i-pad and a i-pod touch and neither will connect with my i-tunes account. I-pod says version of i-tunes needs to be updated. Tried to update and it says it wont run on my computer. I ha… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
idownload i pod instead of apple i pad, ipaid for tree years,
idownload i pod instead of apple i pad, ipaid for tree years, i have the confimation # XXXXX can some one help and transfer, to the i pad thanks… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hello - I am looking for help in activating my Mobile Me
Hello - I am looking for help in activating my Mobile Me software. I have a desktop I-Mac, Snow-Leopard system(few months old)....an I-pad....and I-phone...an I-pod... and a Windows operated IBM lapto… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x