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I downloaded high sierra upgrade. Now I can't get my printer…

Customer Question
I downloaded high sierra...

I downloaded high sierra upgrade. Now I can't get my printer to connect with the desk top

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Have not done this

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I need my printer today

Submitted: 8 months ago.Category: Mac
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Answered in 8 minutes by:
11/23/2017
Mac Support Specialist: Shefin, Mac Support Specialist replied 8 months ago
Shefin
Shefin, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,634
Experience: Experience with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the Printers & Scanners. window, and not on the keyboard) sign to add printer. Select your printer from the list.
    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin
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Category: Mac
Satisfied Customers: 6,634
6,634 Satisfied Customers
Experience: Experience with a world famous computer manufacturer

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