Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can't call numbers that are not in my address book. The…

Customer Question
I can't call numbers...

I can't call numbers that are not in my address book. The screen is fuzzy and illegible. This is a new phone and it happened once before. I tried last evening to reboot. Not sure if I'm doing it right. HELP!

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

It is an Apple 7, IMEI # is352031070242630

Technician's Assistant: How long has this been going on with your Apple phone? What have you tried so far?

It happened once before and I held down the on button and the other button until I got a black screen and eventually the apple logo appeared. I tried that last night and NOTHING WORKED. I need a dependable phone!

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

What else is there to tell? The phone is only a couple of months old.

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 15 minutes by:
11/23/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,253
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Press and hold down the On/Off button on the right side

While continuing to hold the On/Off button, press and hold the volume down button on the left side of your iPhone.

Hold both buttons as the screen turns off, and keep holding them until the screen turns back on and displays the Apple logo.

Do you have the issue after the forced restart?

Ask Your Own Mac Question
Customer reply replied 8 months ago
Nov.23,2017 8:42AM Once again, I tried to reboot (did this a number of times last evening and it would not work) This time it worked and I can finally get the screen to call a number that is not in my address book. I no longer need your help. Please refund my deposit. I am beginning to hate this phone. It is a holiday and can't reach anyone directly. This is bad.
Mac Support Specialist: Josh, Mac Support replied 8 months ago

I am glad to hear that I was able to fix your issue -- Our service is a paid service; not a refundable service.

Ask Your Own Mac Question
Customer reply replied 8 months ago
I do not need any help now, I fixed the problem before you responded. I want the original $5.00 refunded and I do not want to establish any contracts with you.
Customer reply replied 8 months ago
Since you did not fix my problem I do not expect to pay or be billed for anything.
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Sure; you can call our customer service at 1-***-***-****

Ask Your Own Mac Question
Customer reply replied 8 months ago
I fixed this issue two minutes before your "fix" message was sent to me. All clear....no charge.
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Sure; you can call our customer service at 1-***-***-****

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Iphone disabled. When i connect to iTunes, it will not find
when i connect to iTunes, it will not find the phone … read more
Cris
Cris
62 satisfied customers
IPad locked due to supposed illegal activity and support#
IPad locked due to supposed illegal activity and support# ***** to 400 dollars to fix the ptoblem.Their phone# *****+18447118666.They claim to be Apple support … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Well my phone updated on its own and was acting up so I
well my phone updated on its own and was acting up so I restarted it but now it stuck on the restarting page … read more
Josh
Josh
Mac Support
22,253 satisfied customers
My I-phone will not respond to anything. Will not respond to
My I-phone will not respond to anything. Will not respond to my password. I cant turn it off. Nothing works?? … read more
Josh
Josh
Mac Support
22,253 satisfied customers
My Iphone 6 does not boot up. I have tried that. No success,
I have tried that. No success, All I get is a periiodic showing of the apple logo as I am trying to charge the phone and awaken it. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Phone fully charged last night. Used it once this morning,
Phone fully charged last night. Used it once this morning, now dead. Do I need a new battery. got no message that it was low. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I shut my apple watch off at night to save the battery. This
I shut my apple watch off at night to save the battery. This morning when I got up I pushed the side button to turn it back on but My apple watch is frozen on the black screen with the white apple. Is… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My iPhone 6 plus died this morning. Last used at 8PM last
My iPhone 6 plus died this morning. Last used at 8PM last night. Now no response … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I took a picture today screen went black and there is a
I took a picture today screen went black and there is a circle in center of screen spinning round and round. I cant turn it off or reboot it. Help … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My characters changed to huge and I cannot shut off my cell.
My characters changed to huge and I cannot shut off my cell … read more
Josh
Josh
Mac Support
22,253 satisfied customers
DISPLAY GOES SEMI DARK AFTER REBOOT, CAN NOT READ SCREEN TO
DISPLAY GOES SEMI DARK AFTER REBOOT, CAN NOT READ SCREEN TO DO ANYTING … read more
Moses C
Moses C
Bsc
813 satisfied customers
My iPad is black but I can hear music I've charged it for
My iPad is black but I can hear music I've charged it for almost 2 hours … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Got very hot last night then cooled down but now will not
got very hot last night then cooled down but now will not turn on I did charge it all night and nothing worked … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
12mths ago I dropped my phone in water wasn't I then
12mths ago I dropped my phone in water wasn't for long I then put it in dry rice and its worked for ovetr12 mths. Its as 4s .the sound keeps turning itself down and also its jammed a couple of times,t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My I phone 5S randomly shut off several times the past few
My I phone 5S randomly shut off several times the past few days when the battery was still charged. I held the power bottom at the top of the phone and the home button at the bottom of the screen down… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My iPhone has suddenly started buzzing and vibrating and I
My iPhone has suddenly started buzzing and vibrating and I can't get it to stop!! What's happening?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My phone was updated through itunes last night and now is unresponsive.
My phone was updated through itunes last night and now is unresponsive. Apple icon on screen.… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
ipad wouldnt turn on so followed help and held two buttons
ipad wouldn't turn on so followed help and held two buttons down, nothing happened, after a couple more go's the apple icon came up but no red slider and vertical lines started appearing down the scre… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x