Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

A message keeps popping up saying does not support

A message keeps popping...

A message keeps popping up saying does not support accessory. All the time whether attached to something or not ..and I only use apple products. It interrupy ts video play

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPad Pro and latest update

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

O this...I’ve tried rebooting

Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
11/23/2017
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,200
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you getting this error on your computer or on your iPad?

Please let me know

Thank you

Ask Your Own Mac Question
Customer reply replied 7 months ago
Ipad

Thank you

Can you please hold the home and power buttons until you see the apple logo then release.

Let the iPad restart and tell me how it then functions.

Let me know the results please

Ask Your Own Mac Question
Customer reply replied 7 months ago
I am at eork. Not with opad

You mean you do not have it with you right now?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Still pops up

Did you do the insturctions I gave you?

Ask Your Own Mac Question
Customer reply replied 7 months ago
No

ok.... please do the instructions I gave you

Ask Your Own Mac Question
Customer reply replied 7 months ago
I held the buttons down, it rebooted, and pop up still appears. I had rebooted like this before and it failed then too

what else have you tried

Ask Your Own Mac Question
Customer reply replied 7 months ago
I have an appointment at apple store Monday. See how it goes

Go to settings, general, reset, reset all settings

Ask Your Own Mac Question
Customer reply replied 7 months ago
What would that do, reset, to how my iPad looks and runs

Resets the settings on iPad

Ask Your Own Mac Question
Customer reply replied 7 months ago
I don’t know what that means . I have an appointment with apple. See what they do.

ok

Ask Your Own Mac Question

I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,200
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,200
47,200 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
What is a 224003 error? Apple I-pad. Don't know about
It started about a month ago. The only thing I've tried is shutting down the I-pad and then turning it on again. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am getting a pop up saying This accessory may not be
I am getting a pop up saying This accessory may not be supported. … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My iPod Touch does not shuffle songs automatically and does
My iPod Touch does not shuffle songs automatically and does no longer continuously play videos in my library. I just updated my iPod … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I'm locked out and I've tried so many passcodes that now
I'm locked out and I've tried so many passcodes that now it's disabled I am going insane!!!! … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
My ipad will not allow me to enter my cell number in
My ipad will not allow me to enter my cell number in settings under messages. They no longer sinc! My ipad will only receive under my email. I've tried all the steps like turning off Apple ID on ipad … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
All of a sudden, when I'm playing a game and try to make an
All of a sudden, when I'm playing a game and try to make an in-ap purchase I'm told these aren't allowed on my device. I've been doing this regularly for years.....what's happened? I've rebooted and l… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
IOS 11 - since loading this iOS to my iPad Air 2 - when
IOS 11 - since loading this iOS to my iPad Air 2 - when attempting to sync photo folders from my Windows desk top, the sync process stops w error message “sync failed - internal device error” - Ive be… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I am having issues importing AVCHD video into the latest
Hi there, i am having issues importing AVCHD video into the latest version of iMovie and maintaining the original time and date metadata. on importing the footage I pick up the time and date the foota… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have an iPad Pro, 12.9" 128GB with the Apple Smart
I have an iPad Pro, 12.9" 128GB with the Apple Smart Keyboard. I hve learned it is impossible to access the text dctation feature while the Smart Keyboard is mated to the iPad Pro. This problem has al… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Can the Apple Lightening to USB Camera Adapter be used to
Can the Apple Lightening to USB Camera Adapter be used to connect a USB wireless mouse to an IPad Pro (12.9 or 9.7)?… read more
Richard
Richard
Apple Software Engineer
47,200 satisfied customers
Why is saying this device may not be supported, Apple ipad,
Why is saying this device may not be supported JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? Customer: Apple ipad JA: Have you installed any update… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
...with 2009 Macbook pro ..OSX 10.6.8 ..I lost Realplayer.
...with 2009 Macbook pro ..OSX 10.6.8 ..I lost Realplayer. Won't play Youtube or my vids. ..tried to download fresh RP (for my comp.) on internet, but now RP has become "Realplayer Cloud". (what is th… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am having trouble syncing my iPhone 5 or my iPad Air ever
I am having trouble syncing my iPhone 5 or my iPad Air ever since updating my computer to iTunes 12.0.1.26. I keep getting a message asking if it is ok to trust the computer (which I agree to) then a … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I bought an AV Adapter for my ipad and I am trying to use it
I bought an AV Adapter for my ipad and I am trying to use it to watch movies on my TV, but when I connect it to the TV the ipad pops up a message that says "this accessory is not supported by ipad" Wh… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Unable to connect my iPad to the HP Photosmart 5520, what to
Hi, I just connected my HP Photosmart 5520 through wireless. I am able to print (through wireless) via windows laptop but unable to print via iPad. Error message reads 'no air printer found'. It is pr… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Hi! Can I plug in my iPad to my Denon 3300 receiver - for
Hi! Can I connect my iPad to my Denon 3300 receiver - for sound and image (film)? If not - I also have the AVR 1602 and AVR 2105 - and wonder the same about them. Apple Store sells these composite AV-… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I just tried AirPlay on my 3rd generation iPad with the Apple
I just tried AirPlay on my 3rd generation iPad with the Apple TV. Everything worked and I was able to mirror a video even when a video is shown in full screen. I tried again 30 minutes later and the v… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
(My task was to export a new iMovie project created in iMovie
(My task was to export a new iMovie project created in iMovie 11 from my Mac Book Pro to my new iPad 11). It appears I corrupted my iMovie project trying to correct a 'Missing Media notice' when tryin… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x