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I have an IPhone 6plus and all of my ring tones are gone…

Customer Question
Hello, my name is...

Hello, my name is Robert. I have an IPhone 6plus and all of my ring tones are gone from my phone that I have put on the phone since I purchased it. The tones are on my iTunes page but not on my phone. please help

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

11.1.2

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It just happened this morning

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nothing else

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
11/23/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 46,326
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me how it then functions.

Let me know the results please

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Customer reply replied 6 months ago
I tried doing what you requested. my ring tones did not reappear on my phone. please advise
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

ok, try to synch them back to your phone again and tell me if they then appear please

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Customer reply replied 6 months ago
they did not reappear.
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

You synched it just now? In 1 minute?

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Customer reply replied 6 months ago
sir, maybe I am not doing it properly.........what is the correct way to synch?
Customer reply replied 6 months ago
I am not technically savvy unfortunately
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

Connect it to your computer, tell me when you have please

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Customer reply replied 6 months ago
My phone is connected to my computer
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

ok, now open itunes and watch it synch

Let me know when it has please

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Customer reply replied 6 months ago
it synched immediately, but my ring tones do not appear on my phone, but they are in my tones on my iTunes page
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

So if you go to Settings > Sounds > Ringtone you see nothing there?

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Customer reply replied 6 months ago
the only ring tones that are in my settings>Sounds>are the ones that came with the phone when I purchased it. All of my own ring tones are missing
Customer reply replied 6 months ago
I tried asking for a secure remote assistance but it keeps asking for my credit card and I keep putting the card number in but it keeps saying I need to update it....
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

Where did you get the ringtones from?

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Customer reply replied 6 months ago
Mostly from ring tone apps
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

ok, Confirm that you have checked "Sync Tones" on the Tones tab of your iTunes sync settings.

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Customer reply replied 6 months ago
I don't see Sync Tones
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

ok, that means then you have no tones in itunes to import.

They will only be in the apps.

Can you install the apps and try to get them from the apps again please

Let me know how you go

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Customer reply replied 6 months ago
do I delete the tones on my iTunes page and try to start over again?
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

If there is no Tones sync then there are no tones on itunes.

Where exactly are you seeing them?

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Customer reply replied 6 months ago
under devices on my iTunes page, it has my iPhone.......under that it has music, movies, tv show, books, tones where my tones show up on the iTunes page
Customer reply replied 6 months ago
I have 45 items in tones on my iTunes page
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

yes, so click on this, what options do you then see?

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Customer reply replied 6 months ago
they show up, 45 tones but they won't play
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

yes, now look for the option to synch on that page please

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Customer reply replied 6 months ago
I see synch at the bottom of the page and I clicked on it....but my ring tones did not transfer to my phone
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

ok, remove them, re-add them from the apps and try to synch them again please

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Customer reply replied 6 months ago
I have deleted them all, now how do I resynch them?
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

the same way you initially did this.. via any apps or however you first obtained them

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Customer reply replied 6 months ago
I don't remember how I did it.....it's been over a year......
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

ok... there are thousands of apps that give ringtones... and many different ways, you need to try to recall how or try to get new ones.

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Customer reply replied 6 months ago
thank you for your assistance. I will try and make it work.
Mac Support Specialist: Richard, Apple Software Engineer replied 6 months ago

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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