Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my apple password which keeps me from iTunes and…

Customer Question
I forgot my apple...

I forgot my apple password ***** keeps me from iTunes and everything. Can’t reset it unless you know the old one. Husband lost my book with all my passwords!

Technician's Assistant: When did you last change your password ***** Apple ID?

Im not sure

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No but if it cost money that’s why

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes I have 20,000 emails and I just want to get rid of them so I can start a clean slate how besides 6 at a time?

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
11/23/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

Please let me know

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Mi iPhone is lock Is asking me for my Apple ID and password
Mi iPhone is lock Is asking me for my Apple ID and password ***** I have forgot them … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
I cannot do this on line stuff. I cannot download a book
I cannot do this on line stuff. I cannot download a book after paying for it and I want a phone conversation with someone. … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I can't get into Messenger because I haven't updated and
I can't get into Messenger because I haven't updated and then lay behind my problem is when I go to Apple to sign and they have an old ID for my iPad I can't remember the password ***** this so I can'… read more
John Castle
John Castle
BSC in Computing Network Management and Design
196 satisfied customers
My husband set up s passcode when we were on vacation and
My husband set up s passcode when we were on vacation and now his and cant remember it and his phone is lock and can't get into it they keep sending messages to the phone and he can't get them … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can't get Apple TV to accept my password for Itunes. I
I can't get Apple TV to accept my password ***** Itunes. I think my husband changed it a couple times tonight. I had to get in the App Store earlier and was able to do it but when he used same user na… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I forgot my Apple ID password. I can't get Facebook or
I forgot my Apple ID password ***** I can't get Facebook or messenger with my new phone . I put in wrong birth date I think … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Trying to set up a new iPad for elderly lady. About two
Hello. Trying to set up a new iPad for elderly lady. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I restored the phone already but I can't unlock my old
I restored the phone already but I can't unlock my old iCloud? … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
Forgot iTunes password. Don't know. I can't text on my iPad
I can't text on my iPad because it asks my iTunes or Apple passsword and it seems what I remember isn't right … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have another iPhone other than the email me I'm using to
I have another iPhone other than the email me I'm using to send this message. My wife uses it. It's a 6, I think. She had to do a hard turnoff. So her thumbprint didn't work and She forgot her passwor… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My husband has a iPhone 5s that he got locked down not ago
My husband has a iPhone 5s Amy that he got locked down not long ago and we can't get back in it him he forgot his Apple ID and his password ***** the Apple support store told me about this website to … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I bought my husband an iPad for Christmas. iTunes still has
I bought my husband an iPad for Christmas. iTunes still has our old I'd on file and I can't download. I need dklewis86 @century link.net deleted and I can't seem to do it. … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I just got the iPhone 8 I backed up my old phone today so I
I just got the iPhone 8 I backed up my old phone today so I have my new phone and I plug it in and it says the iTunes need to be a 12 or later software and I forgot my iCloud password … read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
Trying to sink my I watch with new phone. Forgot my old
Trying to sink my I watch with new phone. Forgot my old id/password. Would like to reset both Apple ID and password ***** connect everything to my new email address. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
551 satisfied customers
Forgot my pass word for new iPad can't get in. First time
Forgot my pass word for new iPad can't get in JA: When did you last change your password ***** Apple ID? Customer: First time new JA: Did you try resetting through Apple's online account reset tool? C… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Apple is disconnected, and I️ can't get on my iPad nor can
Apple is disconnected, and I️ can't get on my iPad nor can I️ remember any of the set up names or passwords … read more
Richard
Richard
Apple Software Engineer
47,537 satisfied customers
I have an iPad and have lost the password. is there a way to
I have an iPad and have lost the password. is there a way to open the unit? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
After rebooting cannot buy a book it has happened several
Hi After rebooting cannot buy a book it has happened several times this pad was my husbands gave it to me quite some time ago can you help me. Donna… read more
Cody
Cody
Computer Science
2,431 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x