Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Why when I try to get the balance remaining it responds that…

Customer Question
Why when I try...

Why when I try to get the balance remaining it responds that the safari server is not responding?

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

Did not know that you had to do so. Have not a clue.

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
11/23/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 44,541
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me for which service you are trying to do this for?

Please let me know

Ask Your Own Mac Question
Customer reply replied 4 months ago
Apple IPad. Still saying sever is not responding.
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Thanks

What exactly are you doing when you get this error on the iPad?

Ask Your Own Mac Question
Customer reply replied 4 months ago
Have put in all information required twice for the unclaimed offer. Still no change. Getting a bit fed up.
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

What exactly are you doing when you get this error on the iPad?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I ace provided all the information required. Comes up payment error. Latest information provided. Have used this credit card for the last six months. I have had the Visa for years and you are the only ones I have had a problem with.
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Ok, but I am asking please exactly what you are trying to do on the iPad, what are you actually trying to purchase?

Ask Your Own Mac Question
Customer reply replied 4 months ago
once again
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

May I ask please if you can reply to the question I have been repeating? It is important to know...

I will again repeat

I am asking please exactly what you are trying to do on the iPad, what are you actually trying to purchase?

Ask Your Own Mac Question
Customer reply replied 4 months ago
All the information was supplied. I have had the card in front of me.
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

ok no problem, I will opt out of working with you further, another expert will take over shortly.

Thank you for your patience.

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,671
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Do you still have the issue after the forced restart?

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It is may iPhone 6. About 5 minutes ago it started not
It is may iPhone 6. About 5 minutes ago it started not letting me add events to my calendar. I did both a reboot and a hard reboot, and nothing changed. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I just got an 8 and I can't remember my apple ID password
I just got an 8 and I can't remember my apple ID password for***@******.*** … read more
Jon
Jon
Bachelors Degree
581 satisfied customers
I have an iPhone 6= and sn iPad but sms messages aren't
Hi I have an iPhone 6= and sn iPad but sms messages aren't sounding notification. Help. … read more
Jon
Jon
Bachelors Degree
581 satisfied customers
I have had 2 charges to my Apple Store iTunes account in the
I have had 2 charges to my Apple Store iTunes account in the last 2 days. These are not authorized. How do I put a stop to thi/s … read more
Jon
Jon
Bachelors Degree
581 satisfied customers
I am trying to send an email to a dozen addresses, but the
I am trying to send an email to a dozen addresses, but the attachment is too large, and the email gets sent without the 4 minute video attachment. And now I seem to be unable to open the 1080.mov whic… read more
Richard
Richard
Apple Software Engineer
44,541 satisfied customers
Someone emailed me a 30 minute video and when I click on the
Someone emailed me a 30 minute video and when I click on the link I received the following messages "Video is too long for playback" and"Playback is supported for videos up to 20 minutes length" so I … read more
Richard
Richard
Apple Software Engineer
44,541 satisfied customers
My Apple ID account has been used to purchase an app that I
My Apple ID account has been used to purchase an app that I didn't make nor know anyone that has it. Today I got a message that said my account was trying to accessed near Seattle Washington. I'm in N… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Well I broke my phone got it fixed then it says I need my
Well I broke my phone got it fixed then it says I need my apple Id and I did it and it keeps saying its wrong … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My MacBook Pro has essentially frozen down quite suddenly. I
My MacBook Pro has essentially frozen down quite suddenly. I am unable to open any Applucations. Did I suddenly get a virus? Ted … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
It said I have Pegasus virus, iPhone se, 35 minuets it gave
35 minuets it gave me a number to call I did. Guy connected theough zoom cloud meeting. He said he was Apple tech support. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
It's my iphone. I don't know I have a new phone iPhone 8, is
I don't know I have a new phone iPhone 8, is it sos? … read more
Jon
Jon
Bachelors Degree
581 satisfied customers
My husband has forgotten his pin for his phone how can we
Hi. My husband has forgotten his pin for his phone how can we get into his phone his number is(###) ###-####… read more
Richard
Richard
Apple Software Engineer
44,541 satisfied customers
Mail can not connect to Account "att". Where do you look for
where do you look for that information, I just had an update. … read more
Richard
Richard
Apple Software Engineer
44,541 satisfied customers
I am a fairly intelligent 76 yr. old woman. I would love to
I am a fairly intelligent 76 yr. old woman. I would love to learn how to use ebooks. I see people reading them on buses on various types of devices. Ebooks seem to be cheaper. Could you give me an ink… read more
Richard
Richard
Apple Software Engineer
44,541 satisfied customers
I hope you can. I have a iPhone 6 and i had it turned into a
i have a iPhone 6 and i had it turned into a pay as you go phone but i cant remember my apple id … read more
Richard
Richard
Apple Software Engineer
44,541 satisfied customers
I need someone there to help me transfer the info from my
I need someone there to help me transfer the info from my old iPhone 4 to my new iPhone 6 plus … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My IPhone 6 plus won't turn on. What can I do? I know the
I know the home button. Which is the sleep/wake button? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I don't know what my password for my iwatch. Is there a way
I don't know what my password ***** my iwatch. Is there a way to reset the password ***** send a code to my email. … read more
Moses C
Moses C
Bsc
561 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x