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My wife and myself bought iphones I pad years ago she

Customer Question
Hi, my wife and...

Hi, my wife and myself bought iphones I pad years ago she registered with apple so did I, somehow all our devizes got mixed up with email addresses passwords etc. my wife passed away in Feb this year so I need to attach all devices and laptops to just my registration I have been locked out of my ipad and can't re-connect it with all thye email addresses and passwords that I know of. can you help please?

Technician's Assistant: When did you last change your password ***** Apple ID?

Sometime ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have in the past and it's been a nightmare for me

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No don't think so

Submitted: 8 months ago.Category: Mac
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Answered in 1 minute by:
11/23/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I am sorry to hear about your loss with your wife, and that you are having this problem, I will do my best to assist you with this.

Can you tell me please the exact message you are seeing on the iPad?

Thank you

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Customer reply replied 8 months ago
Hi, it is ok I have done it please return my payment.
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

you will need to go here for a refund

ww2.justanswer.com/help/how-can-i-request-refund-0

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Customer reply replied 8 months ago
no I have fixed the problem thanks
Mac Support Specialist: Richard, Apple Software Engineer replied 8 months ago

ok

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