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I forgot apple password My apple ID is. About a Year ago.

Customer Question
I forgot apple password...

I forgot apple password ***** apple ID is***@******.***

Technician's Assistant: When did you last change your password ***** Apple ID?

About a Year ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes and I get a passcode then it tells me that the pass code and ID don mach

Submitted: 7 months ago.Category: Mac
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Answered in 4 minutes by:
11/23/2017
Mac Support Specialist: tyroneboman, Mac Genius replied 7 months ago
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 10,501
Experience: Computer specialist.
Verified

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.

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Customer reply replied 7 months ago
No thank. Were is your support without charge of $39.0?
Mac Support Specialist: tyroneboman, Mac Genius replied 7 months ago

can you receive a text on the number ending in 71?

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Customer reply replied 7 months ago
No thanks again.
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,953
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Are you saying no thanks to our help or no thanks to the extra $39 charge?

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