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Got a new i phone yesterday and it seems to be on silent. I…

Customer Question
Got a new i...

Got a new i phone yesterday and it seems to be on silent. I have turned the volume up on the side buttons but still no audible ring in. Help

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Where do I find that. I am a bit tec challenged !

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPhone? What have you tried so far?

New yesterday. I have just to switch up the volume button on the side.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. That's it I think

Submitted: 8 months ago.Category: Mac
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Answered in 8 minutes by:
11/23/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
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Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

where the volume buttons are, there should be a little button that you can click up and down. This is the "mute" button. NO matter if the volume is all the way up, if this switch is on (which it may show an orange color when on" then you know its on mute.

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Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

See this page for diagrams to find this button I am speaking of. On the pic its called ring/silent

https://support.apple.com/en-us/HT203017

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