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My question is when restoring ipa2 -1 error occurs

Customer Question
Hello my question is...

Hello my question is when restoring ipa2 -1 error occurs constantly

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Windows 7 23 bit

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I tried iTunes and 3utool

Technician's Assistant: When did you last update iTunes?

Recently

Technician's Assistant: What have you tried so far with your iTunes?

Very usual

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I reset the iPad never restored again giving error constantly when download reaches to %80 gives error

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
11/23/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 779
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

I have seen some weird things that happen with itunes and windows. Sometimes its the apple driver and sometimes its itunes. Sounds like your apple device is being recognized by itunes so that is good so it sounds more like itunes itself.

It's always good in this situation to uninstall and reinstall itunes, but first...make sure you are running the most recent version of itunes. If you are and this is still happening, I would reinstall itunes.

Are you comfortable with doing this or would you want me to remote in and do this for you? Let me know

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Customer reply replied 7 months ago
Right now again
Ok go ahead please
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

Please click the accept button on the remote assist offer if you would like to continue and then do the following:

In order to remote assist I just need you to do the following:

1. Click this link:https://join.zoho.com/149800356

2. Click the “download’ button

3. Open the downloaded file

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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