Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Did the 11.1 update...it froze my phone finally got it back…

Customer Question
Did the 11.1 update...it...

Did the 11.1 update...it froze my phone finally got it back up at the apple store after 1 1/2 hours working with tech. Trying ti recover my lost photos and contacts etc . NEED YOUR HELP PLEASE

Technician's Assistant: What's the model and Operating System (OS) of your device?

WHAT DO YOU MEAN

Technician's Assistant: What confuses you?

I have and I 6s phone

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

Purchased phone over a year ago tried to hook up phone to I tunes but it wont let me sign in

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't guess just need help trying to recover my lost data n photos

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 hours by:
11/23/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am locked out. Yesterday. I tried to unlock with I tunes
I tried to unlock with I tunes but just disable the phone again … read more
JUNKO LOUISE
JUNKO LOUISE
BSC
2 satisfied customers
I took my phone to Apple Store at UTC thinking I need a new
I took my phone to Apple Store at UTC thinking I need a new battery. But the tech said I don't need new one, gave me a new password. Now I find out out that 'Find my Phone' is disabled. … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I was getting help I tunes and something went and now my
I was getting help I tunes and something went and now my phone wont turn back on … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
Tôi không giao dịch được. Iphone 6s hệ điều hành ios 10.3.3.
tôi không giao dịch được JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iphone 6s hệ điều hành ios 10.3.3 JA: How long has this been going on with you… read more
Harry
Harry
2,035 satisfied customers
I have an iPhone 6s. I know my Apple ID and passcode. My
I have an iPhone 6s. I know my Apple ID and passcode. My sister set up the iCloud for me on my previous phone. And mypasscode. The passcode on the iCloud is different from the passcode for my Apple ID… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
50 satisfied customers
I updated safari to 11.1 and it wouldn't open. 2 days ago.
i noticed that there was a 11.1 update on mar 30 so i cancelled the present update during the update process… read more
Justin Johnson
Justin Johnson
Mac Genius
2,479 satisfied customers
I tried to sync my PC with my iPhone 6S yesterday. I didn't
I tried to sync my PC with my iPhone 6S yesterday. I didn't realize I had never synced this iPhone since I got it in 2016. My PC had been synced with my previous iPhone 6. Now I am missing all my mess… read more
Cris
Cris
60 satisfied customers
How do I Sync my iPad with my iPhone pictures? How do I find
I am not very tech and always had my nephew do it for me. He is not available. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an apple 6s cell phone. It is fully charged but I
I have an apple 6s cell phone. It is fully charged but I can't get it to stay on … read more
Justin Johnson
Justin Johnson
Mac Genius
2,479 satisfied customers
My phone is stuck on i tunes and wont turn on i paid for
my phone is stuck on i tunes and wont turn on i paid for this to fix it and it didnt … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Ive purchased 2 homepods and want to access the 45amd
ive purchased 2 homepods and want to access the 45amd million tunes that were advertised I set up the first home pod and siri told me she couldnt get the" french cafe music" i requested I gave her the… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
It will not connect to my wi-fi connection went to the
it will not connect to my wi-fi connection went to the virizon wireless store 2 days in a row cause it locked me out guess what locked out again … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How does one restore the iPhone icon to the desktop of my
how does one restore the iPhone icon to the desktop of my 6s … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have forgotten my password for App Store. I have gone to
I have forgotten my password ***** App Store. I have gone to the reset page, typed in my id, type in code and have watched the little circle thing go round and round for five minutes. Is the problem o… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Upgraded to 6s and in transfer of data lost all text
upgraded to 6s and in transfer of data lost all text messages - critically important to retrieve.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a new iMac and iPhoto is not here can you help? Also
I have a new iMac and iPhoto is not here can you help? Also I am looking for a software to print multiple wallet on the same page. Please help… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Edited photos in iphoto OS X 10.8.6 transfer to desktop
edited photos in iphoto for imac OS X 10.8.6 transfer to desktop with NO information so file cannot be opened. however unedited photos in iphoto transfer with information (e.g. pixels) and no problem … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have in the past loaded iPhoto slide shows in video format
I have in the past loaded iPhoto slide shows in video format on to my You Tube channel but recently I'm unable to do it..... When I have questioned other sources i get these responses: 1] iPhoto has b… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x