Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Have teamed existing Mac OSX Version 10.7.5 with MacOS

Customer Question
Have teamed existing Mac...

Have teamed existing Mac OSX Version 10.7.5 with MacOS Sierra version 10.12.6 and having trouble adapting to new machine filing system.

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

MacOS Sierra Version 10.12.6

Technician's Assistant: What's the model of your Apple device (e.g. MacBook, iMac, iPhone, iPad, etc.)?

Would like a basic description of how it's filing system is meant to operate please, as things I think I've saved have got lost - and I can't always attach documents to emails. Have never had any such difficulty adapting to and learning to maintain a filing system with the old MacOS Version 10.7.5. Nor the Microsoft systems I used from 1982 to around 2011. Thanks if you can help post me on the right direction.

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

Beryl

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not unless you didn't get what I just sent

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 minutes by:
11/22/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 738
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Customer reply replied 7 months ago
not necessary
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

Please ignore any offers for remote assist as those are automated and not sent by me personally.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

Well, as far as the standard "file system" by default most things go into your user folder or your "home folder". Inside this home folder you will have a documents, downloads, pictures, movies folder, etc. This is the default typical place to find things. But everyone has there own file saving system as some save to the desktop quite a lot but it can be messy. ..

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

To get to this folder you would open the Macintosh HD if you have it showing on the desktop and then choose users and then choose whatever your username is ***** ***** mac.

You can also do this from the desktop and go to "go" at teh top of the screen, then choose "computer". Then from here you can do the same thing and choose Macintosh HD/Users/Username (shows a little house icon)

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 7 months ago

Did you still need help? Were you able to try the instructions I previously posted for you? If all is good, please still consider to rate my services with the stars next to my name as it helps others know I am here to help.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 738
738 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
my ipad is not accepting my code and wont let me in
my ipad is not accepting my code and won't let me in… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
How to un-restore iPhone?
I just accidentally restored my new iPhone back to my older version. Is there any way to undo that? I've lost all my pics, messages, and info on my calendar.… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Iphone is talking to me but won't unlock
JACustomer: My phone is locked and it is talking to me but won't unlock when I enter my pass-code. What should I do?… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
This 8s iphone has the message: iPhone is disabled. connect
this 8s iphone has the message: iPhone is disabled. connect to iTunes … read more
TD White
TD White
Mac+ Advisor
Associates
44 satisfied customers
This 8s iphone has the message: iPhone is disabled. connect
this 8s iphone has the message: iPhone is disabled. connect to iTunes … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Have a brand new iPhone 8plus that is locked. Says iPhone is
have a brand new iPhone 8plus that is locked. Says iPhone is disabled wait 15 minutes and cant get passed that. Just bought the phone yesterday … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
Trying to change phones from iphone 6 to iphone 6X.? Im was
trying to change phones from iphone 6 to iphone 6X … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
The iphone is locked.. it was my old iphone and I want to
the iphone is locked.. it was my old iphone and I want to give it to my mother and I couldn't remember the password ***** I cant get in at all … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
Iphone not charging. Not sure an iphone 6. One day and a
iphone not charging JA: What Operating System (OS) are you running on your iPhone? Customer: not sure an iphone 6 JA: How long has this been going on with your iPhone? What have you tried so far? Cust… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
28 satisfied customers
My wife iPhone is saying it is disabled. It is an iPhone 8
several months... bought in the USA... paid outright. we live in Spain using a spainish sim card ... it says that her apple id has been disabled … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
10 satisfied customers
IPhone is disabled and said to connect to iTune. My iPhone
My iPhone is disabled and said to connect to iTune. Forgot my pass word so cannot get into my iphone … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
309 satisfied customers
It won't come back on it says iPhone/restore. It is a iPhone
It comes on and says plug in and iTunes is on the screen now … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
My iPhone stopped working.
My iphone was working fine and then suddenly just stopped working. It won't turn on.… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
How can I tell if my iPhone has been cloned
How can I tell if my iPhone has been cloned… read more
Daniel
Daniel
554 satisfied customers
IT SAYS IPHONE IS DISABLED WHEN I CONNECT TO ITUNES IT SAYS
IT SAYS IPHONE IS DISABLED WHEN I CONNECT TO ITUNES IT SAYS A VALUE IS MISSING … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
The email on my iPad isn't working. What to do?
The email on my iPad isn't working. The page is blank and I can't get it to do anything.… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
After iPhone restore, it wants the Apple ID with an error message
I restored my iphone and now it is wanting the apple id. I keep getting an error message that says there was a problem connecting to the server. What do I do next?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
my iphone wont turn on at all. Even while plugged in.
my iphone won't turn on at all. Even while plugged in.… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x