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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Phone up dated and now wants a password when there wasn't

Customer Question

phone up dated and now wants a password ***** there wasn't one before. now phone says it is disabled
JA: When did you last reset your username and password?
Customer: 6 months ago
JA: What's the model and Operating System (OS) of your device?
Customer: where would I find this info
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: may 2015
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I'm good
Submitted: 12 months ago.
Category: Mac
Expert:  Ashik replied 12 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

iPhone will enter into self disabled state when you try to open it with incorrect passcode. Do you have access to a computer there ?