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Phone up dated and now wants a password when there wasn't…

Customer Question
Phone up dated and...

Phone up dated and now wants a password ***** there wasn't one before. now phone says it is disabled

Technician's Assistant: When did you last reset your username and password?

6 months ago

Technician's Assistant: What's the model and Operating System (OS) of your device?

Where would I find this info

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

May 2015

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm good

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
11/22/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,340
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

iPhone will enter into self disabled state when you try to open it with incorrect passcode. Do you have access to a computer there ?

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