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Won' boot beyond apple icon in ctr of screen. 24 in imac
since this AM. tried disconnecting power, disconnecting wired key board, disconnecting all USB input devices. No improvement. Screen oscillates between blank and Apple startup logo at about one screen change per second. Seems to me the HD might be the problem. … read more
Pete
Pete
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Bachelor's Degree
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Son's imac, probably purchased 2009 (?) won't boot - tried
hey - son's imac, probably purchased 2009 (?) won't boot - tried command-R -> disk utility one week ago and I think it reported an "invalid record count" - so I left it running and nothing was corr… read more
Kris R
Kris R
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I have no sound on my iMac. OSX, I purchased my iMac 2012. I
I purchased my iMac 2012. I have not done any trouble shooting. … read more
Ashik
Ashik
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Its about 2 years old. I haven't done any trouble shooting yet… read more
Tim
Tim
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I am trying to restore Mavericks from Time Machine. I have
I am trying to restore Mavericks from Time Machine. I have done it before and then it went smoothly. Now the installation process stops with a message that the installation can't be completed. I do kn… read more
Mike
Mike
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Some college
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I am running 10.9.2: Model Name: iMac Model Identifier: iMac14,2
I am running 10.9.2: Model Name: iMac Model Identifier: iMac14,2 Processor Name: Intel Core i5 Processor Speed: 3.2 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 … read more
Brandon M.
Brandon M.
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Vocational, Technical or Trade Scho
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Good afternoon. I have a G4 800 17" flat-panel iMac that I
Good afternoon. I have a G4 800 17" flat-panel iMac that I want to do a clean install of OS 9. It's not much good anymore as an OSX machine but I have tons of educational software that only works with… read more
Daniel
Daniel
Mac Genius
High School or GED
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I need some help with my older imac. It is stuck on the blue
I need some help with my older imac. It is stuck on the blue screen and says starting mac os x... but nothing else. I accidentally put my macbook startup disk 1 in the slot and cant get it out. prior … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an iMac OS X and when I turn it on, the loading screen
I have an iMac OS X and when I turn it on, the loading screen comes up, and I can hear the fan working, but then it just stays there. I have waited hours and nothing happens. Is there anything I can t… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have a macbook pro laptop I forgotten my adminstrator password
I have a macbook pro laptop I forgotten my adminstrator password XXXXX how I change to a new one my model no is A1278… read more
Nick M
Nick M
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I bought an Imac last month (I am British but currently live
I bought an Imac last month (I am British but currently live in Brazil). I had a Macbook before that, the hard disc of which failed. I had a Time Machine back up, so I loaded the back up onto the new … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I just bought an iMAC G5 (circa 2006) for my 85 year-old father;
I just bought an iMAC G5 (circa 2006) for my 85 year-old father; his big concern was "losing stuff" so I bought him a 250 GB WD "Passport" drive...I am ready to pul my hair out as the backup run appro… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Kernel panics ad infinitum My girlfriends Imac keeps getting
Kernel panics ad infinitum My girlfriend's Imac keeps getting kernel panics and now I can't even start it up! The panic starts before the desktop opens. I have just tried a pRAM reset but that didn't … read more
Travis
Travis
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my imac wont startup, did boot to windows until I forced ti
my imac wont startup, did boot to windows until I forced ti to boot to the MacOS from Boot Camp. I have tried to boot in Target mode but it doesn't mount on the other iMac I have. I have also tried to… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I cant boot up my imac 24 , I get a question mark in the folder.
I can't boot up my imac 24", I get a question mark in the folder. I tried to put the install disc in and press C, but it simply spat it back out, tried to reset the pram, and then to hold down shift. … read more
Travis
Travis
Director of Design
Bachelor's Degree
757 satisfied customers
I no longer have the Startup Manager appearing when I hold
I no longer have the Startup Manager appearing when I hold the Option key when starting to boot. Instead, the system just boots into whichever OS was last selected in the Startup Disk Preference. This… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have an iMac that when you turn it on i get gray/purple screen
I have an iMac that when you turn it on i get gray/purple screen with folder flashing from the profile of a face to a "?" Tried inserting Mac disc and restarting holding "c" but still cant get cd to r… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Hey Rob, You helped me with this question last week I
Hey Rob, You helped me with this question last week: I have an older iMac, 400 MHz, front slot loading, vintage 2002 year or so. The HD is small at ~10 GHD, and the RAM is maxed out at 800Meg. The mac… read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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